In 1990 Michael Hammer introduced the world to reengineeringand set in motion a series of events that has transformed the business worldbeyond recognition. What began as an effort to improve performance has ledto a complete rethinking of all aspects of business, from the jobs thatpeople have, to the ways in which companies are structured.
In BeyondReengineering, Hammer offers powerful insights into the consequencesof the reengineering revolution and how they are changing our work and ourlives. To succeed -- or even to survive -- in today's global economy, companiesmust refocus and reorganize themselves around their processes: the end-to-endsequence of tasks that creates customer value. This change, so easily described,in fact marks the end of the Industrial Revolution and of the organizationsthat were designed for it. In this groundbreaking work, Hammer, co-authorof the bestselling Reengineering the Corporation,mines the experiences of individuals and organizations that have alreadymade this transition to offer a compelling vision of an imminent future.
Beyond Reengineering provides more than a preview of tomorrow's businesses.It also offers an understanding of what we must all do to prepare ourselvesand our children for an economy in which all the familiar rules have beenbroken. It is required reading for executives and frontline workers, forstudents and investors, for everyone who wants to be prepared for the newworld that is at our doorstep.
Reengineering has captured the imagination of managers and shareholders alike, sending corporations on journeys of radical business redesign that have already begun to transfigure global industry. Yet aside from earning them improvements in their business performance, the shift into more-process-centered organizations is causing fundamental changes in the corporate world, changes that business leaders are only now beginning to understand. What will the revolutions final legacy be? Beyond Reengineering addresses this question, exploring reengineering's effects on such areas as:
Jobs: What does process-centering do to the nature of jobs? What does a process-centered workplace feel like?
Managers: What is the new role of the manager in a process-centered company?
Education: What skills are vital in the process-centered working world, and how can young or inexperienced workers prepare?
Society: What are the implications of process-centering for employment and the economy as a whole?
Investment: What are the characteristics of a successful 21st-century corporation?
An informed look at one of the most profound changes to ever sweep the corporate world, Beyond Reengineering is the business manual for the 21st century.
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