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Raving Fans With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Full description
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Présentation de l'éditeur :
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
Présentation de l'éditeur :
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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- ÉditeurHarperCollins
- Date d'édition1998
- ISBN 10 0006530699
- ISBN 13 9780006530695
- ReliureReliure inconnue
- Nombre de pages160
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Raving Fans!
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(1998)
ISBN 10 : 0006530699
ISBN 13 : 9780006530695
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Description du livre Etat : New. N° de réf. du vendeur 1369816-n
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Raving Fans : Revolutionary Approach to Customer Service
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Description du livre Etat : New. Buy with confidence! Book is in new, never-used condition 0.13. N° de réf. du vendeur bk0006530699xvz189zvxnew
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Raving Fans : Revolutionary Approach to Customer Service
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Description du livre Etat : New. New! This book is in the same immaculate condition as when it was published 0.13. N° de réf. du vendeur 353-0006530699-new
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Description du livre Paperback. Etat : NEW. Brand New, We ship to PO , APO and FPO adresses in U.S.A .Choose Expedited Shipping for FASTER DELIVERY.Customer Satisfaction Guaranteed. N° de réf. du vendeur IN_9780006530695
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Description du livre Etat : New. pp. 160. N° de réf. du vendeur 6346928
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Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager) [Soft Cover ]
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Raving Fans! (Paperback)
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HarperCollins Publishers, London
(1998)
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ISBN 13 : 9780006530695
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Description du livre Paperback. Etat : new. Paperback. With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace and turn their customers into raving, spending fans. A straightforward guide to successful customer service Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9780006530695
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Raving Fans : Revolutionary Approach to Customer Service
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Raving Fans
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(2011)
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Description du livre paperback. Etat : New. Language: ENG. N° de réf. du vendeur 9780006530695
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Raving Fans : A Revolutionary Approach to Customer Service
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Description du livre Paperback. Etat : New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. N° de réf. du vendeur 9780006530695-GDR
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