Verbal Judo: The Gentle Art of Persuasion

Thompson, George J., PhD

ISBN 10 : 0060577657 ISBN 13 : 9780060577650

Editeur : William Morrow Paperbacks, 2004

Synopsis

Book by Thompson George

A propos du livre

Quatrième de couverture :

"When you react, the event controls you. When you respond, you're in control."

Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view—and take the lead in most disputes.

This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of "human interaction":

1. People feel the need to be respected
2. People would rather be asked than be told
3. People have a desire to know why
4. People prefer to have options over threats
5. People want to have a second chance

Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you’ll be able to have your say—and say what you mean.

Présentation de l'éditeur :

Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour.

Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.

À propos de cette édition

• Éditeur: William Morrow Paperbacks
• Date d'édition: 2004
• ISBN 10: 0060577657
• ISBN 13: 9780060577650
• Reliure: Livre broché
• Nombre de pages: 224