Introduction Officielle a Itil: Le Cycle De Vie Des Services - Couverture souple

Office Of Government Commerce

9780113311453: Introduction Officielle a Itil: Le Cycle De Vie Des Services

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ISBN 10 : 0113311451 ISBN 13 : 9780113311453

Editeur : Stationery Office Books, 2008

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Introduction Officielle � Itil: Le Cycle De Vie Des Services

Les informations fournies dans la section � Synopsis � peuvent faire r�f�rence � une autre �dition de ce titre.

Pr�sentation de l'�diteur :

This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

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