David Cannon ITIL Service Strategy

ISBN 13 : 9780113313044

ITIL Service Strategy

Note moyenne 3,21
( 28 avis fournis par Goodreads )
 
9780113313044: ITIL Service Strategy

ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

About the Author :

Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

Review :

The ITIL Service Strategy book absolutely had significant improvement making it a great deal easier to read. Overall there is improved consistency between the five books. Bradley Laatsch, HP --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

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The Cabinet Office
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Description du livre The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. État : New. 2nd ed.. Language: English . Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. N° de réf. du libraire CBL9780113313044

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David Cannon, David Wheeldon, Shirley Lacy, Ashley Hanna
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The Cabinet Office
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Description du livre The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. État : New. 2nd ed.. Language: English . Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. N° de réf. du libraire CBL9780113313044

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