IT Production Services

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9780130659002: IT Production Services

"...describes in practical terms one of the most important functions of an IT infrastructure: that of deploying a well-designed development system into a well-running production system."
--Kenneth Moskowitz, CIO, Thomson Financial

"The Production Acceptance assessment worksheets are extremely valuable in evaluating the quality of an IT infrastructure..."
--Brian Shield, EVP, CIO, The Weather Channel

"The Ten Commandments for establishing an ideal IT environment. Should be followed religiously."
-- Joe Feiu, VP, NeoDimensions

"...presents the critical technical aspects of world-class infrastructure in a very business-like manner."
-- Mark Egan, CIO, Symantec Corporation

"Hundreds of books describe how to design and develop world-class applications, but few ever describe how to successfully deploy these systems. Until now."
-- Rachel Pong, COO, Exonomy Limited, A subsidiary of Standard Chartered Bank

"...clearly addresses how to effectively deploy and support world-class applications."
--Bill Parker, CIO, Agway

The best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability... transforming themselves from overpriced support centers into world-class service providers.

IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments.

  • Presents "Ten Commandments" for designing cost-effective, efficient IT organizations
  • Covers all three key ingredients: people, processes, and technology
  • Shows why transitioning systems straight from development to operations is a recipe for failure
  • Includes case studies from the authors’ experience consulting with Fortune 500 and Global 2000 companies
  • Answers today's most frequently asked questions about managing IT infrastructure
  • Shows how to infuse accountability throughout your IT organization

Endorsed by CIOs and senior executives at Symantec, Thomson Financial, The Weather Channel, Agway, and many other leading firms

Whether you're a CxO, IT director, manager, or architect, IT Production Services will help you optimize your IT organization -- hands-on. 

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

About the Author :

HARRIS KERN is a world-renowned author, lecturer, and IT consultant. He is one of the industry¿s leading experts on simplifying IT and making it work. He is founder and leader of the Harris Kern Enterprise Computing Institute.

RICH SCHIESSER has spent two decades leading major IT infrastructure organizations at companies and public agencies ranging from Twentieth Century Fox and Hughes Aircraft to the City of Los Angeles. He has taught IT classes at UCLA and California State University, Los Angeles.

MAYRA MUNIZ is the Director, Publishing Coordination for Change Technology Solutions, Inc. and the executive assistant to Harris Kern. Her experience as an editor, publicist, graphics designer, events manager, and marketing specialist has played a major role in the success of the series.



Excerpt. © Reprinted by permission. All rights reserved. :

Preface

What ever happened to that sacred production environment where newly developed systems went through a stringent interrogation process before they were allowed entrance? It took an act of God, and then some, to bypass the thorough and intricate mainframe process to rush a new system onto the raised floor of the data center. What made the mainframe environment so successful were the commitments of the people and the robustness of the processes. Even though the tedious and complex operations of mainframes eventually led to their downfall, they built the foundation for what could become robust infrastructures of the future. In the quest to meet unreasonable budgets and impossible schedules at the cost of quality, however, today’s newly developed systems are frequently thrown over the wall and slam-dunked into production. Information Technology (IT) went from an environment that was extremely strict, structured, and disciplined to one that is now lenient, unorganized, and unrestricted.

In this book, we’re introducing a newly designed Production Services function, which addresses the needs of multiple departments within IT, including Applications Development and Computer Operations. Just as important, this function addresses the needs of the customers of all newly developed IT systems being transitioned from Applications Development into production. We also highlight the Production Acceptance process used for every new system moving from the development phase into a production mode. Production Acceptance is the most critical process for addressing:

  • Infrastructure Support requirements
  • Poor communication between IT and its customers regarding newly developed systems
  • Lack of communication between Applications Development and Production/Infrastructure Support
  • Support roles and responsibilities
  • Training and system documentation
  • Customer’s expectations (service levels)

One of the main reasons that 70 percent of all IT organizations today are still labeled as cost centers, and are failing miserably, is because of their infrastructures. Infrastructures are in horrible shape, as we will exhibit in our IT assessment data. We will share with you the data compiled from over 200 IT assessments from Fortune 500 and Global 2000 companies, but more importantly we will share how this new Production Services function resolves many of those issues. We will show you how to design and change your infrastructure into a world-class Information Technology Service Provider (ITSP), not just a high-priced support center.

Let’s not forget the organization structure, which is the number one problem in IT today. We discuss the top organizational issues affecting the staff and executive management and how our ten commandments can help design a cost-effective and efficient IT organization.

To round it out, we will provide documented case studies of our experiences with several major companies across the country. These studies discuss the strengths and weaknesses of each company’s infrastructure environment and the lessons learned in addressing their Production Services issues. Finally, we will provide answers to some of the most frequently asked questions relating to IT infrastructures.

This book is intended for CIOs, CTOs, management staff, Infrastructure Services staff, and Architects responsible for building a competetive advantage to business IT organizations.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

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Richard; Schiesser
Edité par Prentice Hall (2004)
ISBN 10 : 0130659002 ISBN 13 : 9780130659002
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Description du livre Prentice Hall, 2004. Gebundene Ausgabe. État : Neu. Unbenutzte Restauflage Unbenutzt. Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. - Presents Ten Commandments for designing cost-effective, efficient IT organizations, and covers three key ingredients: people, processes, and technology. This book shows why transitioning systems straight from development to operations is a recipe for failure, and answers frequently asked questions about managing IT infrastructure. 190 pp. Englisch. N° de réf. du libraire INF1000035517

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Harris Kern, Rich Schiesser, Mayra Muniz
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