Total Quality Management: United States Edition - Couverture rigide

Besterfield Ph.D. P.E., Dale H.; Besterfield-Michna, Carol; Besterfield, Glen; Besterfield-Sacre, Mary

Couverture rigide

ISBN 10 : 0130993069 ISBN 13 : 9780130993069

Editeur : Pearson, 2002

Synopsis

Book by Besterfield Dale H BesterfieldMichna Carol Besterf

A propos du livre

Quatrième de couverture :

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:

• Practical state-of-the-art approach
• Figures and tables that help clarify and reinforce the concepts presented
• Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
• Sufficient theory is presented to ensure a complete understanding of the concepts

NEW to this edition:

• Reorganization of Part II for a more logical chapter sequence
• Brief description of a TQM exemplary organization added at the end of each chapter
• Revised chapter to reflect the ISO 9000: 2000 revision
• Increased number of examples in most chapters
• New chapter entitled "Information Technology"

Présentation de l'éditeur :

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

À propos de cette édition

• Éditeur: Pearson
• Date d'édition: 2002
• ISBN 10: 0130993069
• ISBN 13: 9780130993069
• Reliure: Relié
• Numéro d'édition: 3
• Nombre de pages: 640