Articles liés à Customer Service: A Practical Approach
Synopsis
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Quatrième de couverture
Customer Service: A Practical Approach 4e
by Elaine K. Harris
Today's customer service providers and managers are more important than ever to a company's bottom line. Customer Service: A Practical Approach 4e was created to meet the growing need for qualified customer service professionals. This practical text-workbook focuses on the skills and strategies needed to build and maintain customer service excellence.
This revision retains popular features from the previous edition like "Remember This" chapter opening quotes and the "Redi-Reference: card that anyone can use while on the job. Based on reviewer and user recommendations, the following new features are incorporated in this revision:
NEW
- Assignment material has doubled! Each chapter now includes Quick Quizzes, Opportunities for Critical Thinking, and Skill Building and Challenge Exercises.
NEW - Key Terms are highlighted in the chapter margins when first covered and are listed and defined at the end of each chapter.
NEW - Team Time and Job Link boxes in each chapter provide additional discussion and group activities.
NEW - Chapter 11 Technology and Customer Service is significantly updated to include:
- Foreign Call Center
- Updated Automatic Call Systems
- Online Bill Paying
- Online Conferencing
- Internet Telephony
Praise for Customer Service: A Practical Approach 4e:
"I believe in this author. She has a lot to say and great experience to back it up which makes for an engagin read."
Barbara Van Syckle, Jackson Community College, MI
"The writing is very good. The material is written at a level that is very appropriate for our students, and I feel that our students do like the readability of the text."
Pat D. Tadlock, Horry-Georgetown Technical College, SC
Visit www.prenhall.com/harris for online support and additional resources.
Présentation de l'éditeur
The market-leader , Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurPearson
- Date d'édition2006
- ISBN 10 0131989375
- ISBN 13 9780131989375
- ReliureBroché
- Langueanglais
- Numéro d'édition4
- Nombre de pages192
- Coordonnées du fabricantnon disponible
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
Ancien ou d'occasion
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
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Paperback. Etat : Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. N° de réf. du vendeur GOR010047244
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR005215760
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Customer Service: A Practical Approach [Taschenbuch] by Harris, Elaine K.
Vendeur : unifachbuch e.K., Köln, NRW, Allemagne
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Taschenbuch. Etat : Neu. Unbenutzte Restauflage Unbenutzt. Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. -The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. 169 pp. Englisch. N° de réf. du vendeur INF1000036661
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Customer Service: A Practical Approach
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Softcover. Etat : Bon. Ancien livre de bibliothèque. Traces de pliures sur la couverture. Pages cornées. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Traces of creases on the cover. Dog-eared pages. Edition 2006. Ammareal gives back up to 15% of this item's net price to charity organizations. N° de réf. du vendeur E-479-908
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
Ancien ou d'occasion
Couverture souple
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
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Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00079173111
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
Ancien ou d'occasion
Couverture souple
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00076761547
Quantité disponible : 1 disponible(s)
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
Ancien ou d'occasion
Couverture souple
Vendeur : SecondSale, Montgomery, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Acceptable. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00076822655
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Customer Service: A Practical Approach
Edité par
Prentice Hall, 2006
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
Ancien ou d'occasion
Paperback
Vendeur : Once Upon A Time Books, Siloam Springs, AR, Etats-Unis
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Paperback. Etat : Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . N° de réf. du vendeur mon0000540085
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Customer Service: A Practical Approach; 4th Edition
Edité par
Pearson Prentice Hall, Upper Saddle River, N.J., 2007
ISBN 10 : 0131989375
ISBN 13 : 9780131989375
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Softcover
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Softcover. Etat : As New. Fourth Edition. Some shelf and corner wear. Inside text appears clean and crisp. Binding is very good, Otherwise appears never opened, never used. In very nice condition. Size: 26 cm. 169 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; Customer services; ISBN: 0131989375. ISBN/EAN: 9780131989375. Dewey Code: 658.8/12 22. Pictures of this item not already displayed here available upon request. Inventory No: 1561006635. N° de réf. du vendeur 1561006635
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