The author, Colin Shaw, has become firmly established as a leading management guru with his successful and influential books, "Building Great Customer Experiences" and "Revolutionize Your Customer Experience". In this new book, based upon new research, the focus is upon the critical role of emotions in forming and sustaining the customer experience and how this is crucial for profitability and business success.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Etat : Good. 2007th Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur 39151129-20
Quantité disponible : 1 disponible(s)
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.88. N° de réf. du vendeur G0230500005I4N10
Quantité disponible : 1 disponible(s)
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : Fair. No Jacket. Missing dust jacket; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.88. N° de réf. du vendeur G0230500005I5N01
Quantité disponible : 1 disponible(s)
Vendeur : PAPER CAVALIER US, Brooklyn, NY, Etats-Unis
Etat : very good. Gently used. May include previous owner's signature or bookplate on the front endpaper, sticker on back and/or remainder mark on text block. N° de réf. du vendeur 9780230500006-3
Quantité disponible : 1 disponible(s)
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR002352550
Quantité disponible : 2 disponible(s)
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780230500006
Quantité disponible : 2 disponible(s)
Vendeur : Ammareal, Morangis, France
Hardcover. Etat : Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Jaquette abîmée. Edition 2007. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Damaged dust jacket. Edition 2007. Ammareal gives back up to 15% of this item's net price to charity organizations. N° de réf. du vendeur E-366-377
Quantité disponible : 1 disponible(s)
Vendeur : Reuseabook, Gloucester, GLOS, Royaume-Uni
Hardcover. Etat : Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. N° de réf. du vendeur CHL9632436
Quantité disponible : 1 disponible(s)
Vendeur : Bahamut Media, Reading, Royaume-Uni
Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780230500006
Quantité disponible : 2 disponible(s)
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Etat : Very Good. 2007th Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur GRP87126708
Quantité disponible : 1 disponible(s)