Articles liés à Spector Nordstrom Way
Synopsis
Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Biographie de l'auteur
ROBERT SPECTOR is a Seattle–based freelance writer who has covered Nordstrom since 1982 for Women′s Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top–performing salespeople in the company.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurJohn Wiley &Sons
- Date d'édition1996
- ISBN 10 0471161608
- ISBN 13 9780471161608
- ReliureBroché
- Nombre de pages260
Acheter D'occasion
état : Assez bonThe book has been read, but is... En savoir plus sur cette édition
EUR 1,48
Frais de port :
EUR 5,38
De Royaume-Uni vers France
Acheter neuf
En savoir plus sur cette édition
EUR 15,14
Frais de port :
EUR 26,41
De Etats-Unis vers France
Meilleurs résultats de recherche sur AbeBooks
Image d'archives
Spector Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Edité par
John Wiley &Sons, 1996
ISBN 10 : 0471161608
ISBN 13 : 9780471161608
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR002795082
Quantité disponible : 3 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780471161608
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780471161608
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Edité par
Wiley & Sons, Incorporated, John, 1996
ISBN 10 : 0471161608
ISBN 13 : 9780471161608
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Reprint. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP16754775
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Edité par
Wiley & Sons, Incorporated, John, 1996
ISBN 10 : 0471161608
ISBN 13 : 9780471161608
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Reprint. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur GRP96513691
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.65. N° de réf. du vendeur G0471161608I2N00
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.65. N° de réf. du vendeur G0471161608I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.65. N° de réf. du vendeur G0471161608I3N00
Quantité disponible : 1 disponible(s)
Image d'archives
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Edité par
Wiley & Sons, Incorporated, John, 1996
ISBN 10 : 0471161608
ISBN 13 : 9780471161608
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Reprint. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur 3299101-6
Quantité disponible : 3 disponible(s)
Image d'archives
Spector Nordstrom Way
Edité par
John Wiley &Sons (edition Reprint), 1996
ISBN 10 : 0471161608
ISBN 13 : 9780471161608
Ancien ou d'occasion
Paperback
Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. Reprint. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. N° de réf. du vendeur 0471161608-11-1
Quantité disponible : 1 disponible(s)