Successful Reengineering - Couverture rigide

Petrozzo, Daniel P.; Stepper, John C.

Couverture rigide

ISBN 10 : 0471286028 ISBN 13 : 9780471286028

Editeur : John Wiley & Sons Inc, 1994

Synopsis

"This book provides a much-needed focus on implementation -- clearly the most difficult aspect of reengineering." --Thomas H. Davenport, Partner and Director of Research The Ernest & Young Center for Business Innovation "Successful Reengineering is an eminently practical handbook. Read it before embarking on a major reengineering effort to help avoid the pitfalls of the terrain." --Robin L. Renn, Senior Vice President Quality and Reengineering American Express "Petrozzo and Stepper show how to translate the lofty concepts into actionable programs. They show how empowerment, teaming, and continuous improvement must all merge together when implementing reengineering. The book is must reading for any organization or individual who wants a hands-on, how-to understanding of the subject."--Earl Naumann, Author of Creating Customer Value

A propos du livre

À propos de l?auteur

About the Authors Daniel P. Petrozzo leads the Reengineering Services Division of International Data Operations, a Mahwah, New Jersey-based consulting firm. Previously, he was an independent consultant for over ten years specializing in information technology and radical operational improvement programs. John C. Stepper is currently at Morgan Stanley, a global financial services firm headquartered in New York City, where he is applying technology and reengineering methods to redefine their operations. John was formerly with AT&T Bell Laboratories, where he was responsible for reengineering telecommunications processes as well as planning network operations and support systems.

Détails de l'édition

• Éditeur: John Wiley & Sons Inc
• Date d'édition: 1994
• Langue: anglais
• ISBN 10: 0471286028
• ISBN 13: 9780471286028
• Reliure: Relié
• Nombre de pages: 336
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible