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Book by Miller Jack E Walker John R Drummond Karen E
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Quatrième de couverture :
Guidelines to becoming a winning manager in the foodservice and hotel industries
Successful managers effectively use theory, practice, and experience to lead their staffs. Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision–making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter and a variety of training activities for real–world simulation, this Fourth Edition is the complete guide to managing in the hospitality industry.
It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees, while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self–assessments, simulations, case studies, role–playing, and journal writing.
Supervision in the Hospitality Industry, Fourth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.
Biographie de l'auteur :
Successful managers effectively use theory, practice, and experience to lead their staffs. Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision–making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter and a variety of training activities for real–world simulation, this Fourth Edition is the complete guide to managing in the hospitality industry.
It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees, while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self–assessments, simulations, case studies, role–playing, and journal writing.
Supervision in the Hospitality Industry, Fourth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.
The late JACK E. MILLER collaborated on several books in hospitality management, including Menu: Pricing and Strategy and Food and Beverage Cost Control, Second Edition, both from Wiley.
JOHN R. WALKER, DBA, FMP, is the Ray Marshall Professor and Director of the Hotel, Restaurant, and Tourism Management Programs at Alliant International University in San Diego, California.
KAREN EICH DRUMMOND, EdD, RD, FADA, FMP, is a foodservice and nutrition consultant and writer. She has authored or coauthored numerous books, including Nutrition for Foodservice and Culinary Professionals (Wiley).
JOHN R. WALKER, DBA, FMP, is the Ray Marshall Professor and Director of the Hotel, Restaurant, and Tourism Management Programs at Alliant International University in San Diego, California.
KAREN EICH DRUMMOND, EdD, RD, FADA, FMP, is a foodservice and nutrition consultant and writer. She has authored or coauthored numerous books, including Nutrition for Foodservice and Culinary Professionals (Wiley).
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- ÉditeurJohn Wiley & Sons
- Date d'édition2002
- ISBN 10 0471396893
- ISBN 13 9780471396895
- ReliureRelié
- Numéro d'édition4
- Nombre de pages496
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Supervision in the Hospitality Industry
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(2002)
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Description du livre Etat : Very Good. 4th. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 583817-6
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Supervision in the Hospitality Industry
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Description du livre Hardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.45. N° de réf. du vendeur G0471396893I3N00
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Description du livre Etat : Acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included. N° de réf. du vendeur 3IIJZF002TEH_ns
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Description du livre Etat : Very Good. Very Good condition. 4th edition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. N° de réf. du vendeur K08P-00890
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Supervision in the Hospitality Industry
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John Wiley & Sons Inc, Somerset, New Jersey, U.S.A.
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Description du livre Hard Cover. Etat : Good. Former owners name on the inside cover. Also another named their rubbed out with marker. Binding is fine but slightly weakened from where. Some shelf wear and scuff to the covers and the page edge. Book looks used but there is only a few pages of highlighting right in the opening chapters. An excellent second study edition cut and paste fourth edition. Still useful. N° de réf. du vendeur HCText111509275
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Supervision in the Hospitality Industry
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Description du livre Etat : Very Good. 4th. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 12011789-20
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Description du livre Etat : Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within. N° de réf. du vendeur bk0471396893xvz189zvxgdd
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EUR 76,81
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Supervision in the Hospitality Industry
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Description du livre Etat : Very Good. Very Good condition. Shows only minor signs of wear, and very minimal markings inside (if any). N° de réf. du vendeur 353-0471396893-vrg
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Supervision in the Hospitality Industry
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Description du livre Etat : Fine. Like New condition. Great condition, but not exactly fully crisp. The book may have been opened and read, but there are no defects to the book, jacket or pages. N° de réf. du vendeur 353-0471396893-lkn
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