The Managed Heart: Commercialization of Human Feeling

Note moyenne 3,88
( 422 avis fournis par Goodreads )
 
9780520272941: The Managed Heart: Commercialization of Human Feeling

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.

But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose.

Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.

On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

From the Inside Flap :

Praise for the first edition:

"Profoundly original...terribly important."—Studs Terkel

"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."—Gail Sheehy, New York Times Book Review

"Perceptive study of 'emotional labor'—jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who...often end up unsure of what they really feel."—New York Times Books of the Year, 1983

"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."—San Jose Mercury News

About the Author :

Arlie Russell Hochschild is a Professor of Sociology at the University of California, Berkeley. She is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart, and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper’s, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Meilleurs résultats de recherche sur AbeBooks

1.

Arlie Russell Hochschild
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Quantité : 14
Vendeur
Super textbook online
(Houston, TX, Etats-Unis)
Evaluation vendeur
[?]

Description du livre État : New. US Edition Book In Mint condition. Shipping with Trackable Method. N° de réf. du libraire 0520272943-TOS

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 21,43
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

2.

Arlie Russell Hochschild
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Quantité : 1
Vendeur
BWB
(Valley Stream, NY, Etats-Unis)
Evaluation vendeur
[?]

Description du livre État : New. Depending on your location, this item may ship from the US or UK. N° de réf. du libraire 97805202729410000000

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 21,44
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

3.

Arlie Russell Hochschild
Edité par University of California Press, United States (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Paperback Quantité : 10
Vendeur
The Book Depository
(London, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press, United States, 2012. Paperback. État : New. 3rd Revised edition. Language: English . Brand New Book. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work , just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant s job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural . The bill collector s job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. N° de réf. du libraire AAU9780520272941

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 21,77
Autre devise

Ajouter au panier

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

4.

Arlie Russell Hochschild
Edité par University of California Press, United States (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Paperback Quantité : 10
Vendeur
The Book Depository US
(London, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press, United States, 2012. Paperback. État : New. 3rd Revised edition. Language: English . Brand New Book. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work , just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant s job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural . The bill collector s job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. N° de réf. du libraire AAU9780520272941

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 21,89
Autre devise

Ajouter au panier

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

5.

Arlie Hochschild
Edité par University of California Press 2012-04-13 (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Quantité : 4
Vendeur
Chiron Media
(Wallingford, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press 2012-04-13, 2012. État : New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. N° de réf. du libraire NU-GRD-04837505

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 20,90
Autre devise

Ajouter au panier

Frais de port : EUR 3,33
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

6.

Arlie Russell Hochschild
Edité par University of California Press 2012-04-13, Berkeley, Calif. |London (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) paperback Quantité : 10
Vendeur
Blackwell's
(Oxford, OX, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press 2012-04-13, Berkeley, Calif. |London, 2012. paperback. État : New. N° de réf. du libraire 9780520272941

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 21,77
Autre devise

Ajouter au panier

Frais de port : EUR 3,34
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

7.

Arlie Russell Hochschild
Edité par University of California Press
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Paperback Quantité : 20
Vendeur
THE SAINT BOOKSTORE
(Southport, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press. Paperback. État : new. BRAND NEW, The Managed Heart: Commercialization of Human Feeling (3rd Revised edition), Arlie Russell Hochschild, In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. N° de réf. du libraire B9780520272941

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 19,39
Autre devise

Ajouter au panier

Frais de port : EUR 7,74
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

8.

Arlie Hochschild
Edité par University of California Press (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Quantité : 18
Vendeur
Books2Anywhere
(Fairford, GLOS, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press, 2012. PAP. État : New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. N° de réf. du libraire BB-9780520272941

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 17,25
Autre devise

Ajouter au panier

Frais de port : EUR 10,02
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

9.

Arlie Russell Hochschild
Edité par University of California (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Couverture souple Quantité : 3
Vendeur
European-Media-Service Mannheim
(Mannheim, Allemagne)
Evaluation vendeur
[?]

Description du livre University of California, 2012. État : New. N° de réf. du libraire EH9780520272941

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 23,99
Autre devise

Ajouter au panier

Frais de port : EUR 3,99
De Allemagne vers Etats-Unis
Destinations, frais et délais

10.

Arlie Hochschild
Edité par University of California Press (2012)
ISBN 10 : 0520272943 ISBN 13 : 9780520272941
Neuf(s) Couverture souple Quantité : > 20
Vendeur
Ria Christie Collections
(Uxbridge, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre University of California Press, 2012. État : New. book. N° de réf. du libraire ria9780520272941_rkm

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 24,05
Autre devise

Ajouter au panier

Frais de port : EUR 4,31
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

autres exemplaires de ce livre sont disponibles

Afficher tous les résultats pour ce livre