Jetiquette...The Customer Experience and You

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9780595495207: Jetiquette...The Customer Experience and You

Are you dreaming of a job as a flight attendant? You may want to read this book first to ensure a smooth journey. Celebrity flight attendant, Gailen David, The Sky Steward shares his secrets for making the most of a career in the clouds. 
At the age of 10, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and "official Airline Guide" he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.

Years later David realized his dream, becoming a flight attendant with American Airlines. But David's life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David's calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist's couch, David was able to reclaim his childhood enthusiasm.

In "Jetiquette...The Customer Experience and You", David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. "Jetiquette...The Customer Experience and You", is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life.

David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. This book is an inspirational read for both management and those on the front-lines.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

About the Author :

Gailen David, The Sky Steward, was born in Washington, D.C. and raised in suburban Atlanta. At age 10, he started a travel agency in his bedroom and began planning trips for neighbors and business associates of his parents. Eastern Airlines became aware of his travel enterprise and took him under their wing; supporting his travel business, including him in Eastern events such as press conferences, receptions and even aircraft retirement ceremonies such as the farewell to the Lockheed Electra.

His dream to become a flight attendant came true when he was hired by American Airlines in 1987. As a purser, he was based in New York, Washington, San Francisco and eventually Miami where he lives today.

Eventually, Gailen's life in the sky hit major turbulence as his high expectations collided with the harsh realities of air travel in the 90's. He took a break to reevaluate his career choice; eventually choosing to return to the skies with a whole new attitude.

Upon returning, Gailen found that his fresh approach allowed him to experience his job in a new way. His coworkers and customers saw a huge difference. Soon he was tapped by American to create instructional videos and deliver motivational seminars to his colleagues throughout the airline's system.

His "Jetiquette...The Customer Experience and You" training program was recognized by Travel Weekly Magazine and received "The Magellan Award" in 2008. Gailen's from-the-heart program focused on showing front-line workers how valuable they really are and shared his own methods for recognizing and savoring the many rewards that come from making the travel experience special for someone else.

His website is one of the top online travel destinations in the world and he appears regularly on national television sharing his top jet-set travel tips with viewers. His website dearskysteward.com is one of the most popular online travel destinations.

Review :

2008 Travel Weekly Magellan Award

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

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Gailen David
Edité par iUniverse, United States (2008)
ISBN 10 : 0595495206 ISBN 13 : 9780595495207
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Description du livre iUniverse, United States, 2008. Paperback. État : New. Language: English . Brand New Book ***** Print on Demand *****.How do people in customer service adopt the frame of mind that allows them to provide exceptional service? It s called Jetiquette. At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and official Airline Guide he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.Years later David realized his dream, becoming a flight attendant with American Airlines. But David s life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David s calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist s couch, David was able to reclaim his childhood enthusiasm. In Creating High Altitude Customer Experiences, David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. Creating High Altitude Customer Experiences, is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. N° de réf. du libraire AAV9780595495207

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Description du livre iUniverse, 2008. PAP. État : New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du libraire IQ-9780595495207

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Gailen David
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Description du livre iUniverse, United States, 2008. Paperback. État : New. Language: English . Brand New Book ***** Print on Demand *****. How do people in customer service adopt the frame of mind that allows them to provide exceptional service? It s called Jetiquette. At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and official Airline Guide he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.Years later David realized his dream, becoming a flight attendant with American Airlines. But David s life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David s calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist s couch, David was able to reclaim his childhood enthusiasm. In Creating High Altitude Customer Experiences, David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. Creating High Altitude Customer Experiences, is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. N° de réf. du libraire AAV9780595495207

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Description du livre iUniverse 11/25/2008, 2008. Paperback or Softback. État : New. Jetiquette.the Customer Experience and You. Book. N° de réf. du libraire BBS-9780595495207

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Description du livre iUniverse. Paperback. État : New. Paperback. 80 pages. Dimensions: 9.0in. x 6.0in. x 0.4in.Are you dreaming of a job as a flight attendant You may want to read this book first to ensure a smooth journey. Celebrity flight attendant, Gailen David, The Sky Steward shares his secrets for making the most of a career in the clouds. At the age of 10, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and official Airline Guide he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career. Years later David realized his dream, becoming a flight attendant with American Airlines. But Davids life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. Davids calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapists couch, David was able to reclaim his childhood enthusiasm. In Jetiquette. . . The Customer Experience and You, David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. Jetiquette. . . The Customer Experience and You, is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. This book is an inspirational read for both management and those on the front-lines. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. N° de réf. du libraire 9780595495207

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