Jetiquette...The Customer Experience and You

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9780595495207: Jetiquette...The Customer Experience and You
Présentation de l'éditeur :

How do people in customer service adopt the 'frame of mind' that allows them to provide exceptional service? It's called Jetiquette and the program received the 2008 Travel Weekly Magellan Award for employee training. At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and "official Airline Guide" he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.Years later David realized his dream, becoming a flight attendant with American Airlines. But David's life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David's calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist's couch, David was able to reclaim his childhood enthusiasm. In "Jetiquette...The Customer Experience and You", David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. "Jetiquette...The Customer Experience and You", is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. This book is an inspirational read for both management and those on the front-lines.

Biographie de l'auteur :

Gailen David has over 30 years of customer service experience including 20 years with a major US airline as a Purser. Jetiquette is his trademark. As the "Ambassador of Civilized Travel", Gailen's keynote speeches and customer service programs are delivered to Fortune 1000 companies as he motivates front-line, customer contact employees to reconnect with the joy that comes from delivering exceptional customer experiences. The Jetiquette Program received the 2008 Travel Weekly Magellan Award for employee training. Gailen lives in Coconut Grove, FL near Miami.

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David, Gailen
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ISBN 10 : 0595495206 ISBN 13 : 9780595495207
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Description du livre iUniverse, 2016. Paperback. État : New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. N° de réf. du libraire ria9780595495207_lsuk

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Gailen David
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ISBN 10 : 0595495206 ISBN 13 : 9780595495207
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Description du livre iUniverse, United States, 2008. Paperback. État : New. 229 x 152 mm. Language: English . Brand New Book ***** Print on Demand *****.How do people in customer service adopt the frame of mind that allows them to provide exceptional service? It s called Jetiquette. At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and official Airline Guide he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.Years later David realized his dream, becoming a flight attendant with American Airlines. But David s life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David s calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist s couch, David was able to reclaim his childhood enthusiasm. In Creating High Altitude Customer Experiences, David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. Creating High Altitude Customer Experiences, is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. N° de réf. du libraire AAV9780595495207

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Gailen David
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ISBN 10 : 0595495206 ISBN 13 : 9780595495207
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Description du livre iUniverse, United States, 2008. Paperback. État : New. 229 x 152 mm. Language: English . Brand New Book ***** Print on Demand *****. How do people in customer service adopt the frame of mind that allows them to provide exceptional service? It s called Jetiquette. At the age of nine, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and official Airline Guide he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.Years later David realized his dream, becoming a flight attendant with American Airlines. But David s life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David s calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist s couch, David was able to reclaim his childhood enthusiasm. In Creating High Altitude Customer Experiences, David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. Creating High Altitude Customer Experiences, is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. N° de réf. du libraire AAV9780595495207

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Description du livre iUniverse, 2008. PAP. État : New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du libraire IQ-9780595495207

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Description du livre iUniverse. Paperback. État : New. Paperback. 80 pages. Dimensions: 9.0in. x 6.0in. x 0.4in.Are you dreaming of a job as a flight attendant You may want to read this book first to ensure a smooth journey. Celebrity flight attendant, Gailen David, The Sky Steward shares his secrets for making the most of a career in the clouds. At the age of 10, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and official Airline Guide he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career. Years later David realized his dream, becoming a flight attendant with American Airlines. But Davids life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. Davids calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapists couch, David was able to reclaim his childhood enthusiasm. In Jetiquette. . . The Customer Experience and You, David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. Jetiquette. . . The Customer Experience and You, is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life. David shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. This book is an inspirational read for both management and those on the front-lines. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. N° de réf. du libraire 9780595495207

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