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Synopsis
We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. "Difficult Conversations" is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, "Difficult Conversations" deserves its position as a business classic.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Biographie de l'auteur
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurPenguin Books Ltd
- Date d'édition2011
- ISBN 10 0670921343
- ISBN 13 9780670921348
- ReliureBroché
- Langueanglais
- Nombre de pages352
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Difficult Conversations
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Portfolio Penguin, 2011
ISBN 10 : 0670921343
ISBN 13 : 9780670921348
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Difficult Conversations
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ISBN 10 : 0670921343
ISBN 13 : 9780670921348
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Difficult Conversations: How to Discuss What Matters Most
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ISBN 13 : 9780670921348
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Difficult Conversations: How to Discuss What Matters Most
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ISBN 10 : 0670921343
ISBN 13 : 9780670921348
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Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780670921348
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ISBN 10 : 0670921343
ISBN 13 : 9780670921348
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Paperback. Etat : new. Paperback. 10th anniversary edition of the classic guide to handling life's toughest conversationsWe've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the \"what happened\" conversation (what do we believe was said and done), the \"feelings\" conversation (the emotional impact on everyone involved), and the \"identity\" conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9780670921348
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Difficult Conversations
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Difficult Conversations
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Difficult Conversations: How to Discuss What Matters Most
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Paperback. Etat : Brand New. 352 pages. 7.72x5.08x1.10 inches. In Stock. N° de réf. du vendeur __0670921343
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