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What turns a good programme into a great one is the trainer. This book focuses on the skills and techniques that make the real difference and teaches about various training tools, the handling of challenging participants and the answering of difficult questions in a variety of situations.
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JOE B. WILSON, a VP of Richard Chang Associates, Inc., is a training consultant and instructional media producer with more than 20 years of international experience. He has a broad background in the development of video, print, and computer–based instructional programs––from needs analysis through design, production, implementation, and evaluation. His experience in project management, development, and delivery of training programs spans a wide range––from highly technical systems projects, to management/sales development, to Total Quality implementations.
What are the ingredients of a truly successful training program? Excellent program design and motivated trainees play a critical role, without a doubt. But what turns a good program into a really great one is the person facilitating it. This guidebook focuses on the key skills and techniques that make the real difference in any training effort, whether you are a seasoned or first–time trainer. Learn about various training tools, and how to handle challenging participants and tough questions in a variety of different learning siuations.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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