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Firing on All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation - Couverture souple
Synopsis
This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. The book offers a programme for developing customer service, quality improvement and organizational support. The topics covered include signalling commitment, listening to your customers, developing the required skills among the personnel in your organization, marketing, and measuring success.
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- ÉditeurPiatkus Books
- Date d'édition1993
- ISBN 10 0749912316
- ISBN 13 9780749912314
- ReliureBroché
- Langueanglais
- Numéro d'édition2
- Nombre de pages304
- Coordonnées du fabricantnon disponible
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Firing On All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation
Vendeur : Bahamut Media, Reading, Royaume-Uni
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Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9780749912314
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Firing On All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
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Paperback. Etat : Very Good. Firing On All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780749912314
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Firing On All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation
Vendeur : Bestsellersuk, Hereford, Royaume-Uni
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Paperback. Etat : Very Good. Creased spine and dirty marks to edge of pages No.1 BESTSELLERS - great prices, friendly customer service â" all orders are dispatched next working day. N° de réf. du vendeur mon0000572164
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Firing on All Cylinders
Edité par
Piatkus Books, 1993
ISBN 10 : 0749912316
ISBN 13 : 9780749912314
Ancien ou d'occasion
Paperback
Vendeur : Barclay Books, York, WA, Australie
Évaluation du vendeur 5 sur 5 étoiles
Paperback. This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. 1993. Revised edition. A fine, unmarked copy. N° de réf. du vendeur 9004659
Quantité disponible : 1 disponible(s)