Book by Lundin PhD William Lundin Kathleen
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.
This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
William Lundin, PH.D. and Kathleen Lundin (Whitewater, WI) are the authors of When Smart People Work for Dumb Bosses.
Michael S. Dobson (New York, NY) is a consultant and popular seminar leader in project management, communications and personal success. He is the president of his own consulting firm whose clients include Calvin Klein Cosmetics and the Department of Health and Human Services. He is the author of several books including Managing Up (978-0-8144-7042-8).
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.5. N° de réf. du vendeur G0814478387I3N00
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Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.5. N° de réf. du vendeur G0814478387I4N00
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Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Paperback. Etat : Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.5. N° de réf. du vendeur G0814478387I5N00
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Vendeur : Ergodebooks, Houston, TX, Etats-Unis
Softcover. Etat : Fine. Learning how to handle difficult people and disruptive behaviors is a critical career skill in today's high-stress workplace. But now, anyone can learn how to approach and respond to difficult people by mastering some of the approaches and techniques included in this newest WorkSmart guide. The authors present nine examples of difficult people, and outline a system for resolving differences, opening the lines of communication, and avoiding office headaches. You'll discover how you can discover your reactions to different kinds of difficult people; explore why you react the way you do; and practice healthier responses to those who make your life miserable. 0.6525. N° de réf. du vendeur SONG0814478387
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