Working With Difficult People

Lundin, William; Lundin, Kathleen

ISBN 10 : 0814478387 ISBN 13 : 9780814478387

Editeur : Amacom, 1995

Synopsis

Book by Lundin PhD William Lundin Kathleen

A propos du livre

Présentation de l'éditeur :

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Biographie de l'auteur :

William Lundin, PH.D. and Kathleen Lundin (Whitewater, WI) are the authors of When Smart People Work for Dumb Bosses.

Michael S. Dobson (New York, NY) is a consultant and popular seminar leader in project management, communications and personal success. He is the president of his own consulting firm whose clients include Calvin Klein Cosmetics and the Department of Health and Human Services. He is the author of several books including Managing Up (978-0-8144-7042-8).

À propos de cette édition

• Éditeur: Amacom
• Date d'édition: 1995
• ISBN 10: 0814478387
• ISBN 13: 9780814478387
• Reliure: Livre broché
• Nombre de pages: 128