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Book by Quinn Senator Feargal
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Présentation de l'éditeur :
Customer service is the competitive battleground for most businesses. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in a simple jargon-free style. This is an essential handbook for managers, company directors, employees and students. Customer service is simple, focused and about engaging your people first. Feargal's book shows you just how to do this. -- Allen Leighton, Chairman, Royal Mail Listen to customers. Lots of people say this now, but Feargal said it first. He created a wonderful supermarket built around the shopping experience and which became a model for retailers around the world. The book explains how it was done in a simple, clear way. It's a unique story from a unique person. -- Sir Terry Leahy, Chief Executive, Tesco Instinctively and obsessively, Feargal Quinn looks at business the way his customers do: noting the apparently tiny things and drawing from them huge conclusions. No theory is advanced without practical, entirely convincing, examples. And not a single instance of management-speak. The very best businessmen will be the first to welcome this splendid book. -- Sir Martin Sorrell, CEO, WPP
Biographie de l'auteur :
Feargal Quinn is a Senator in Ireland and also the CEO of Superquinn, a supermarket chain that is widely regarded as one of the best in the world. This year Feargal Quinn's supermarket chain was honored as Supermarketer of the Year at Supermarket College, the top marketing event for the supermarket industry. Feargal Quinn has also served as head of the Irish Post Office.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurO'Brien Press Ltd
- Date d'édition2002
- ISBN 10 0862787637
- ISBN 13 9780862787639
- ReliureBroché
- Numéro d'édition2
- Nombre de pages160
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état : Assez bonCustomer service is the new competitive... En savoir plus sur cette édition
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Crowning the Customer: How to Become Customer-Driven
Edité par
O'Brien Press Ltd, Ireland, Dublin
(2002)
ISBN 10 : 0862787637
ISBN 13 : 9780862787639
Ancien ou d'occasion
Paperback
Quantité disponible : 2
Vendeur :
Evaluation vendeur
Description du livre Paperback. Etat : Very Good. Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR001452569
Acheter D'occasion
EUR 0,98
Autre devise
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Crowning the Customer: How to Become Customer-Driven
Edité par
-
(2002)
ISBN 10 : 0862787637
ISBN 13 : 9780862787639
Ancien ou d'occasion
Paperback
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Paperback. Etat : Very Good. Crowning the Customer: How to Become Customer-Driven This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9780862787639
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EUR 3,54
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Crowning the Customer: How to Become Customer-Driven
Edité par
O'Brien Press Ltd 04/02/2002
(2002)
ISBN 10 : 0862787637
ISBN 13 : 9780862787639
Ancien ou d'occasion
Couverture souple
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780862787639
Acheter D'occasion
EUR 5,56
Autre devise
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Crowning the Customer : How to Become Customer-Driven
Edité par
Gill & Macmillan
(2002)
ISBN 10 : 0862787637
ISBN 13 : 9780862787639
Ancien ou d'occasion
Couverture souple
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre Etat : Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.44. N° de réf. du vendeur 0862787637-2-3
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EUR 14,07
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Crowning the customer : how to become customer-driven
Edité par
Dublin : O'Brien
(1990)
ISBN 10 : 0862787637
ISBN 13 : 9780862787639
Ancien ou d'occasion
Couverture souple
Edition originale
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre First Edition. Fine copy in the original color-printed, stiff-card wrappers. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. Series; O'Brien business. Physical description; 160 p. ; 22 cm. Summary; Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students. Subjects; Customer services - Management. Consumer satisfaction. Grocery trade - Ireland - Dublin (County). Customer services. Companies - Customer services - Management aspects. Business & Economics / Customer Relations. 1 Kg. N° de réf. du vendeur 234909
Acheter D'occasion
EUR 18,61
Autre devise
Image fournie par le vendeur
Crowning the customer : how to become customer-driven
Edité par
Dublin : O'Brien
(1990)
ISBN 10 : 0862787637
ISBN 13 : 9780862787639
Ancien ou d'occasion
Couverture souple
Edition originale
Quantité disponible : 1
Vendeur :
Evaluation vendeur
Description du livre First Edition. Fine copy in the original color-printed, stiff-card wrappers. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. Series; O'Brien business. Physical description; 160 p. ; 22 cm. Summary; Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students. Subjects; Customer services - Management. Consumer satisfaction. Grocery trade - Ireland - Dublin (County). Customer services. Companies - Customer services - Management aspects. Business & Economics / Customer Relations. 1 Kg. N° de réf. du vendeur 234909
Acheter D'occasion
EUR 10,95
Autre devise