Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits - Couverture rigide

Dow, Roger J.

Couverture rigide

ISBN 10 : 0887307663 ISBN 13 : 9780887307669

Editeur : Harper Business, 1996

Synopsis

Book by Dow Roger J

A propos du livre

Présentation de l'éditeur :

" Turned On captures the passion and energy of people who thrive on making things better every day for their customers, organizations and themselves." -- Ken Blanchard, Chairman, Blanchard Training and Development, co-author, Raving Fans and The One Minute Manager

"Impressive examples of what people working toward a common goal can accomplish. The hospitals and inner-city communities profiled are laying groundwork to turn around our cities and healthcare." -- Jack Kemp, Co-Director, Empower America

"Turned On is the definitive book on leading ordinary companies to extraordinary customer satisfaction and profits, using proven principles practiced by the best and brightest organizations" -- Charles Schwab & Co.,

Mary Kay Cosmetics, Intel, USAA, Xerox, Levi Strauss & Co., SEMATECH and The Ritz-Carlton, to name a few. Roger Dow and Susan Cook focus on the human aspects of these star companies, then show how managers can follow their example to energize their own people, customers and profits. With action checklists, brain teasers and firsthand accounts, Turned On offers managers and employees at all levels lessons that bring immediate results.

Turned On guides managers in enabling their people to take control of their jobs, think in new ways and find no-nonsense, commonsense approaches to working better. The insights are real, from the front line and provide the much needed clarity, faith and hope vital to working in today's tumultuous, high-stress environment.

Revue de presse :

Dans ce livre préfacé par Tom Peters, les deux auteurs nous livrent le résultat d'une longue enquête sur le "service aux clients". Leur terrain d'étude ? Les centres hospitaliers, centres de loisirs et autres organisations les plus performantes. Au final, Turned on apporte de précieuses clés aux dirigeants pour faire du "client satisfait" une réalité dans leur propre entreprise. -- Idées clés, par Business Digest

À propos de cette édition

• Éditeur: Harper Business
• Date d'édition: 1996
• ISBN 10: 0887307663
• ISBN 13: 9780887307669
• Reliure: Relié
• Nombre de pages: 336