Call Center 100 Success Secrets - Couverture souple

Couverture souple

ISBN 10 : 0980459923 ISBN 13 : 9780980459920

Editeur : Emereo Pty Ltd, 2007

Synopsis

Call Center 100 Success Secrets There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a CALL CENTER's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a CALL CENTER. Some of the contents: The Difference Between an Advanced Call Center and A Large Call Center What Does an Appointment Set...

Détails de l'édition

• Éditeur: Emereo Pty Ltd
• Date d'édition: 2007
• ISBN 10: 0980459923
• ISBN 13: 9780980459920
• Reliure: Broché
• Langue: anglais
• Coordonnées du fabricant: non disponible