People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals - Couverture rigide

Goldberg

9781118850817: People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals

Couverture rigide

ISBN 10 : 1118850815 ISBN 13 : 9781118850817

Editeur : Wiley, 2014

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Pr�sentation de l'�diteur :

Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People–Centric Skills.

People–Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People–Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world–class audit organization in a fictional company. The foundation of that next step is developing their People–Centric Skills. The book demonstrates the impact that interpersonal and communication skills whether good or bad have on an auditor′s effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real–life situations in which they find themselves. Each chapter features a summary of key People–Centric points and guidelines that will help readers apply what they′ve learned to their own projects and departments.

In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy–to–read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People–Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include:

Conflict Management
Coaching and Mentoring
Building an Effective Team and Team Dynamics
Team Leadership
Partnering and Relationship Building
Effective Meeting Practices
Brainstorming and Multivoting
Assessing Corporate Culture
Active Listening
Non–verbal Communications
Consensus Building

These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People–Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world–class professional.

Quatri�me de couverture :

Praise for PEOPLE–CENTRIC SKILLS:
Interpersonal and Communication Skills for Auditors and Business Professionals

People–Centric Skills provides powerful insight into real–world situations of typical interactions that take place in every Internal Audit Department. The authors cleverly use the background of a fictional Internal Audit department and an executive trainer to create scenarios demonstrating communications dynamics among the audit team and lessons learned for improving personal interactions. The book is particularly useful for professionals responsible for coaching and supervising others, as well as Audit Departments in the process of building high performance teams.
Stephen Shelton, CPA,
Fortune 500 Company Chief Audit Executive

As a fellow internal auditor and speaker, this brilliant book is relatable and relevant. This book is not only unique, but ground–breaking. The intriguing characters and suspense appeals to the senses. The authors brave depiction of everyday experiences is entertaining and educational. This book will help readers understand and improve their People–Centric skills and expose you to technical audit–based knowledge, such as risk assessments, audit reporting, and follow up.
Raven Lane Catlin,
Professional Speaker, Raven Global Training;
Advocate of Adding Value through Internal Audit

The authors take a very novel approach in developing typical internal audit personalities that keep you wanting to read more. They reference areas of communication skills that are a requirement of all auditors. With communication and leadership skills a priority of every audit group, this book provides a very quick read with tips for improving the skills within the audit group. The book keeps your interest as the personalities of the characters come alive for those who have worked in internal audit.
Mark Salamasick,
Director of Center for Internal Auditing Excellence,
University of Texas at Dallas

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