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Description du livre Hardcover. Etat : new. New Copy. Customer Service Guaranteed. N° de réf. du vendeur think1260462757
Description du livre Etat : New. N° de réf. du vendeur 37595307-n
Description du livre Etat : New. Brand New. N° de réf. du vendeur 1260462757
Description du livre Hardcover. Etat : new. N° de réf. du vendeur 9781260462753
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Description du livre HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur CM-9781260462753
Description du livre Hardcover. Etat : new. Hardcover. Proven customer engagement approaches for winning in the most important moments driving profitability and growthcustomer retention and expansion Industry analysts report that up 70- 80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits all approach to acquisition as you do for expansions?The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781260462753
Description du livre Etat : new. N° de réf. du vendeur 464BRPOPFT
Description du livre hardback. Etat : New. Language: English. N° de réf. du vendeur 9781260462753
Description du livre Hardback. Etat : New. New copy - Usually dispatched within 4 working days. N° de réf. du vendeur B9781260462753