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Afficher les exemplaires de cette édition ISBNThis book takes the unique and innovative approach of linking relationship marketing to the traditional market planning models that are used by most marketers today. As globalisation progresses, the need for creating and maintaining off-line and on-line relationships with the company’s customers, suppliers, stakeholders and personnel has become increasingly vital in today’s business environment.
Now in its fourth edition, this best-selling text bridges the gap between relationship marketing and traditional marketing, integrating this approach with the process of developing effective marketing plans by the use of the newest technology. Drawing on a varied and extensive range of international examples, Hollensen demonstrates how companies such as Electrolux, Tinder (Match.com), DJI Technology, Huawei and Spotify make use of relationship marketing theory in order to gain competitive advantage.
New to this edition:
· Focus on how to create customer value by the use of new technologies, such as Artificial Intelligence (AI), Gamification, 3-D Printing, Internet-of-Things (IoT), Influencer Marketing, Omni-channel distribution and Blockchain technology· Case studies in every chapter plus video cases, available via VitalSource.com and linked to each part of the book, bring the subject matter vividly to life.· Focus on Chinese business cases (BYD electric, DJI drones and Huawei smartphones) as China is now the world’s second largest economy, after the USA.· Striking colour design adds visual interest and helps to illustrate and emphasise key points and concepts.Marketing Management: A Relationship Approach is invaluable reading for undergraduates studying marketing management in their final year or at postgraduate level and for practitioners and those studying for professional qualifications in marketing management.Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Description du livre Etat : New. pp. 728. N° de réf. du vendeur 26376029735
Description du livre Etat : Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. N° de réf. du vendeur ABEOCT23-23576
Description du livre Etat : New. pp. 728. N° de réf. du vendeur 371097080
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Description du livre Paperback. Etat : Brand New. 4th edition. 728 pages. 10.40x7.70x0.79 inches. In Stock. N° de réf. du vendeur __1292291443
Description du livre Paperback. Etat : New. New. book. N° de réf. du vendeur ERICA77312922914436