Measuring the Performance of Human Service Programs - Couverture souple

Lawrence Martin; Peter Kettner

Couverture souple

ISBN 10 : 141297061X ISBN 13 : 9781412970617

Editeur : SAGE Publications, Inc, 2009

Synopsis

Book by Martin Lawrence L Kettner Peter M

A propos du livre

Présentation de l'éditeur

Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures-numeric counts, standardized measures, level of functioning (L.O.F.) scales, and client satisfaction-this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services. Features in This Edition Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date materialUtilizes the systems model as a conceptual framework- a common conceptual framework in social work and the human services Explains the different types of output (efficiency) performance measures-time, episode, material Includes updated examples of efficiency, quality, and effectiveness performance measures in human service organizations An Instructor's Resource site (http://www.sagepub.com/martinmeas2einstr) offers PowerPoint slides for each chapter and suggested assignments to accompany each chapter.Intended Audience This book is designed for graduate courses on social work and human services and is also a invaluable resource for practitioners in human service organizations.

Biographie de l'auteur

Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, four of which have en translated into multiple languages. He has also authored over 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contacting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

Détails de l'édition

• Éditeur: SAGE Publications, Inc
• Date d'édition: 2009
• ISBN 10: 141297061X
• ISBN 13: 9781412970617
• Reliure: Broché
• Langue: anglais
• Numéro d'édition: 2
• Nombre de pages: 160