Angry E-Mail: How to Put a Lid on It - Couverture souple

Young, Dona J.

Couverture souple

ISBN 10 : 1463545894 ISBN 13 : 9781463545895

Editeur : CreateSpace Independent Publishing Platform, 2011

A propos du livre

Biographie de l'auteur :

Dona Young is a teacher, facilitator, and writing coach. In addition to teaching writing at Indiana University Northwest, she designs and facilitates corporate training programs on effective writing and communication. Young holds a B.A. from Northern Illinois University and an M.A. from The University of Chicago. She considers herself a life-long learner, believing that who we become is a result of what we learn. Young is the author of the following textbooks: Business Communication and Writng: Enhancing Career Flexibility, Writer's Toolkit Publishing, 2011; The Writer’s Handbook: Grammar for Writing, Writer’s Toolkit Publishing, 2011; The Mechanics of Writing, Writer's Toolkit Publishing, 2008; Business English: Writing for the Global Workplace, McGraw-Hill Higher Education, 2008; and Foundations of Business Communication, An Integrative Approach, McGraw-Hill/Irwin, 2006. In addition, she is the author of the following trade books: Eleven Steps to Instantly Improve Your Writing, Writer’s Toolkit Publishing, 2011. And on the lighter side: The Little Prince Who Taught a Village to Sing (with Andrew’s Story), Writer’s Toolkit Publishing, 2009; The Princess and Her Gift: A Tale on the Practical Magic of Learning, Writer's Toolkit Publishing, 2009.

Présentation de l'éditeur :

Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers’ expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done—not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the "you" viewpoint versus "I" statements, micro-messages, and bad news messages.

À propos de cette édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2011
• ISBN 10: 1463545894
• ISBN 13: 9781463545895
• Reliure: Broché
• Nombre de pages: 78