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Creating and Sustaining a Superior Customer Service Organization: A Book About Taking Care of the People Who Take Care of the Customers - Couverture rigide
Synopsis
Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages.
Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
JIM POISANT is President/CEO of Poisant International, LLC, a management consulting firm specializing in senior level international congresses and summits that focus on Information Technology. He was the founding manager for the Walt Disney World Co.'s business seminar division. In addition, Poisant is Associate Visiting Professor at the School of Management at George Mason University and was the founding first manager of Business Seminars for the Walt Disney Co.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Praeger, 2001
ISBN 10 : 1567204503
ISBN 13 : 9781567204506
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Creating and Sustaining a Superior Customer Service Organization : A Book about Taking Care of the People Who Take Care of the Customers
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Bloomsbury Publishing USA, 2001
ISBN 10 : 1567204503
ISBN 13 : 9781567204506
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Edité par
Praeger, 2001
ISBN 10 : 1567204503
ISBN 13 : 9781567204506
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Creating and Sustaining a Superior Customer Service Organization.
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Quorum Books, 2001
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Creating and Sustaining A Superior Customer Service Organization: A Book About Taking Care of People Who Take Care of the Customers
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ISBN 13 : 9781567204506
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
Edité par
Praeger, 2001
ISBN 10 : 1567204503
ISBN 13 : 9781567204506
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
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Creating and Sustaining a Superior Customer Service Organization
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Bloomsbury Publishing Plc, 2001
ISBN 10 : 1567204503
ISBN 13 : 9781567204506
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Creating and Sustaining a Superior Customer Service Organization
Edité par
Bloomsbury Publishing Plc, 2001
ISBN 10 : 1567204503
ISBN 13 : 9781567204506
Neuf
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Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
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HRD. Etat : New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du vendeur L1-9781567204506
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