The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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9781578516872: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

From the Back Cover :

"Deserves to become a business classic."

-Financial Times

"The Loyalty Effect put loyalty economics on the map."

-The New York Times

"The Loyalty Effect is . . . as close to a religious experience as one can get in the business realm."

-Sun-Sentinel

"[Reichheld's] message is simply this: The best, most profitable employers are those that inspire loyalty among three constituencies: customers, investors, and employees."

-Fortune

About the Author :

Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

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Reichheld, Frederick F.; Teal, Thomas
Edité par Harvard Business Review Press (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press, 2001. Paperback. État : New. Excellent Trade PB: NEW, May have very light, normal shelf edge wear; Most intl arrive 4-10 business days. Choose Expedited or 2 day for faster delivery. N° de réf. du libraire 926050117

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Thomas Teal
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. Language: English . Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of Loyalty Rules! . N° de réf. du libraire AA99781578516872

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Thomas Teal
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. Language: English . Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of Loyalty Rules! . N° de réf. du libraire AA99781578516872

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Frederick F. Reichheld
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow.He is also the author of Loyalty Rules! . N° de réf. du libraire BTE9781578516872

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Reichheld, Frederick F.; Teal, Thomas
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Description du livre Harvard Business Review Press. PAPERBACK. État : New. 1578516870 Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from us and you get great service as well as a great price! Your business is valued and your satisfaction is guaranteed!. N° de réf. du libraire OTF-9781578516872

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Frederick Reich
Edité par Harvard Business School Press 2001-08-01 (2001)
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Frederick F. Reichheld, Thomas Teal
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ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press 2001-09-01, Boston, Mass. :|[London, 2001. paperback. État : New. N° de réf. du libraire 9781578516872

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