Lessons in Service from Charlie Trotter

Note moyenne 3,89
( 113 avis fournis par GoodReads )
 
9781580083157: Lessons in Service from Charlie Trotter

As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.- Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.- Charlie Trotter's books have sold over 300,000 copies.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur :

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.

• Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.

• Charlie Trotter's books have sold over 300,000 copies.

Biographie de l'auteur :

EDMUND O. LAWLER teaches journalism at DePaul University and is the author of five books. He lives in Chicago, Illinois, with his wife and two sons.

 THE AUTHOR SCOOP

What's the history of your name?My last name is a distillation of my ancestral name O'Leathlobhar, which is Gaelic for half-leper.What was your first job?Out of college, my first job was as a reporter for the City News Bureau of Chicago. I got to cover cops, politicians and crooks. Some of the categories overlapped.If you owned a horse, what would you name it?Mr. EdWhat's the farthest you've ever traveled?I traveled to the Persian Gulf in 2004 where I taught journalism for two weeks at the University of Bahrain.What did you want to be when you grew up?I wanted to play shortstop for the Chicago White Sox.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Meilleurs résultats de recherche sur AbeBooks

1.

Edmund Lawler
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Quantité : 3
Vendeur
Books_Universe
(Sugarland, TX, Etats-Unis)
Evaluation vendeur
[?]

Description du livre État : New. Brand New. US Edition Book. We do not ship to Military Addresses. Fast Shipping with Order Tracking. For Standard Shipping 7-8 business days & Expedite Shipping 4-6 business days, after shipping. N° de réf. du libraire 1580083153-RMX

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 15,32
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

2.

Ed Lawler; Edmund Lawler
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Quantité : > 20
Vendeur
BWB
(Valley Stream, NY, Etats-Unis)
Evaluation vendeur
[?]

Description du livre État : New. Depending on your location, this item may ship from the US or UK. N° de réf. du libraire 97815800831570000000

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 15,35
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

3.

Lawler, Edmund; Lawler, Ed
Edité par Ten Speed Press
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Couverture rigide Quantité : > 20
Vendeur
Mediaoutlet12345
(Springfield, VA, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Ten Speed Press. Hardcover. État : New. 1580083153 *BRAND NEW* Ships Same Day or Next!. N° de réf. du libraire SWATI2122091284

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 13,28
Autre devise

Ajouter au panier

Frais de port : EUR 3,70
Vers Etats-Unis
Destinations, frais et délais

4.

LAWLER, EDMUND
Edité par Penguin Random House
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Quantité : > 20
Vendeur
INDOO
(Avenel, NJ, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Penguin Random House. État : New. Brand New. N° de réf. du libraire 1580083153

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 14,67
Autre devise

Ajouter au panier

Frais de port : EUR 3,25
Vers Etats-Unis
Destinations, frais et délais

5.

Edmund O. Lawler
Edité par Random House USA Inc (2001)
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Quantité : > 20
Vendeur
PBShop
(Wood Dale, IL, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Random House USA Inc, 2001. HRD. État : New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. N° de réf. du libraire IB-9781580083157

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 14,36
Autre devise

Ajouter au panier

Frais de port : EUR 3,70
Vers Etats-Unis
Destinations, frais et délais

6.

Lawler, Edmund
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Couverture rigide Quantité : > 20
Vendeur
BargainBookStores
(Grand Rapids, MI, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Hardcover. État : New. N° de réf. du libraire 1361043

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 14,72
Autre devise

Ajouter au panier

Frais de port : EUR 3,70
Vers Etats-Unis
Destinations, frais et délais

7.

Lawler, Edmund; Lawler, Ed
Edité par Ten Speed Press
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Couverture rigide Quantité : 1
Vendeur
Movie Mars
(Indian Trail, NC, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Ten Speed Press. Hardcover. État : New. 1580083153 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. N° de réf. du libraire 4186901

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 15,34
Autre devise

Ajouter au panier

Frais de port : EUR 3,70
Vers Etats-Unis
Destinations, frais et délais

8.

Edmund O. Lawler
Edité par Random House USA Inc, United States (2001)
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Couverture rigide Quantité : 10
Vendeur
The Book Depository US
(London, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre Random House USA Inc, United States, 2001. Hardback. État : New. 229 x 150 mm. Language: English . Brand New Book. In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience. As winner of the James Beard Foundation s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America s finest restaurant. But it s not just about food in this renowned Chicago hot spot. It s about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter s unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. - Charlie Trotter s was nominated for the James Beard Foundation s 2001 Outstanding Service Award, and the restaurant received the Beard Foundation s Best Restaurant in America Award in 2000. - Charlie Trotter s books have sold over 300,000 copies. N° de réf. du libraire AAC9781580083157

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 19,32
Autre devise

Ajouter au panier

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

9.

Edmund O. Lawler
Edité par Random House USA Inc, United States (2001)
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Couverture rigide Quantité : 10
Vendeur
The Book Depository
(London, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre Random House USA Inc, United States, 2001. Hardback. État : New. 229 x 150 mm. Language: English . Brand New Book. In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience. As winner of the James Beard Foundation s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America s finest restaurant. But it s not just about food in this renowned Chicago hot spot. It s about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter s unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. - Charlie Trotter s was nominated for the James Beard Foundation s 2001 Outstanding Service Award, and the restaurant received the Beard Foundation s Best Restaurant in America Award in 2000. - Charlie Trotter s books have sold over 300,000 copies. N° de réf. du libraire AAC9781580083157

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 19,34
Autre devise

Ajouter au panier

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

10.

Lawler, Edmund
Edité par Ten Speed Press (2001)
ISBN 10 : 1580083153 ISBN 13 : 9781580083157
Neuf(s) Couverture rigide Quantité : 20
Vendeur
Murray Media
(North Miami Beach, FL, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Ten Speed Press, 2001. Hardcover. État : New. N° de réf. du libraire 1580083153

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 17,10
Autre devise

Ajouter au panier

Frais de port : EUR 2,77
Vers Etats-Unis
Destinations, frais et délais

autres exemplaires de ce livre sont disponibles

Afficher tous les résultats pour ce livre