The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 RCV Certificate.
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'
On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace.
This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery.
The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.
Learning Objectives: At the end of this course, the learner will gain competencies in:
* Understanding Service Management as a Practice, Service Operation principles, purpose and objective
* Knowing the important role of Release,
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.