REWARDING CUSTOMER SERVICE? : - Couverture souple

CIPD

 
9781843981428: REWARDING CUSTOMER SERVICE? :
Couverture souple
ISBN 10 : 1843981424 ISBN 13 : 9781843981428
Editeur : Chartered Institute of Personnel & Development, 2005

Synopsis

This report examines the role of reward and recognition in helping organisations deliver excellent customer service. It identifies the impact that reward and recognition practices has upon customer service and highlights which practices are more effective, shows the extent to which employees are satisfied with the rewards and recognition they receive; indicates those approaches to reward and recognition most associated with staff commitment; and looks at how other factors affect employee satisfaction with reward and recognition.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Chartered Institute of Personnel & Development
Date d'édition
2005
Langue
anglais
ISBN 10 
1843981424
ISBN 13 
9781843981428
Reliure
Broché
Nombre de pages
80
Coordonnées du fabricant
non disponible
Personne responsable
non disponible