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Description du livre Soft cover. Etat : Very Good. 1852523417. Softcover, from closed Astra Zeneca company library. 224 pages, index, illustrated with charts, tables and diagrams. A practical guide showing how to retain control during communication. How to recognize cues and clues; when to use problem-centred or solution-centred skills; how to change conversations; how to speed up and slow down conversations; how and when to be assertive; giving feedback; ways you win or lose in conversations. Case examples illustrate practical uses. Contents clean, tight and bright. Book. N° de réf. du vendeur 030083