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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Couverture souple

Freemantle, David

 
9781857882063: What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Couverture souple
ISBN 10 : 1857882067 ISBN 13 : 9781857882063
Editeur : Nicholas Brealey Publishing, 2000

Synopsis

The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

David Freemantle wrote his first book Superboss in 1984 following a successful career in management which culminated in a board appointment with a major airline - and it rapidly became a bestseller. Since then he has written a number of bestselling management books that have been published in 14 languages around the world, including his primer Incredible Customer Service. He runs his own consultancy business, Superboss Ltd, based in the UK, which specializes in areas of people management, motivation, customer service and business planning. He spends much of his time running seminars around the world and has gained a reputation as an extraordinarily thought-provoking and stimulating speaker on the international lecture circuit.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Nicholas Brealey Publishing
Date d'édition
2000
Langue
anglais
ISBN 10 
1857882067
ISBN 13 
9781857882063
Reliure
Broché
Nombre de pages
288
Coordonnées du fabricant
non disponible
Personne responsable
non disponible