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Almost 80% of airplane accidents are caused by human error. Around 50% of serious adverse events that occur in hospitals could be prevented by the introduction of procedures such as check-lists. Despite this, complications are still considered from a purely technical stand point. It is extremely rare for human behavior and the impact of stress upon individuals to be identified as a factor in the chain of events that leads to failures. This deeply thought-provoking book provides some unexpected answers to the question of how to improve working practices, opening our eyes to the tremendous potential within each one of us to be the best we can, whether in our professional lives or in our leisure pursuits. Both authors have drawn on their professional experiences to describe and analyze their own errors with a view to developing a range of appropriate solutions. This book is aimed at all individuals who wish to improve their everyday working practices.
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