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The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction.
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- ÉditeurLAP Lambert Academic Publishing
- Date d'édition2010
- ISBN 10 3838334396
- ISBN 13 9783838334394
- ReliureBroché
- Nombre de pages148
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A study of service quality of stockbrokers in Mauritius: A multi- expectations framework
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(2010)
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A study of service quality of stockbrokers in Mauritius
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A study of service quality of stockbrokers in Mauritius
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A study of service quality of stockbrokers in Mauritius
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LAP LAMBERT Academic Publishing Mai 2010
(2010)
ISBN 10 : 3838334396
ISBN 13 : 9783838334394
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Description du livre Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction. 148 pp. Englisch. N° de réf. du vendeur 9783838334394
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A study of service quality of stockbrokers in Mauritius A multi expectations framework
Edité par
LAP LAMBERT Academic Publishing
(2010)
ISBN 10 : 3838334396
ISBN 13 : 9783838334394
Neuf
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Description du livre PAP. Etat : New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du vendeur L0-9783838334394
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A study of service quality of stockbrokers in Mauritius : A multi- expectations framework
Edité par
LAP LAMBERT Academic Publishing
(2010)
ISBN 10 : 3838334396
ISBN 13 : 9783838334394
Neuf
Taschenbuch
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Description du livre Taschenbuch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction. N° de réf. du vendeur 9783838334394
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A study of service quality of stockbrokers in Mauritius A multi expectations framework
Edité par
LAP LAMBERT Academic Publishing
(2010)
ISBN 10 : 3838334396
ISBN 13 : 9783838334394
Neuf
PAP
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Description du livre PAP. Etat : New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. N° de réf. du vendeur L0-9783838334394
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A study of service quality of stockbrokers in Mauritius
Edité par
LAP LAMBERT Academic Publishing
(2010)
ISBN 10 : 3838334396
ISBN 13 : 9783838334394
Neuf
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Description du livre Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ramsaran-Fowdar Rooma R.Dr Rooma Roshnee Ramsaran-Fowdar, PhD (Uni. of Mauritius), MSc (Econ) Management (LSE), BSc(Hons) Economics and Accounting (Uni. of Bristol). Lecturer in Marketing, Central Queensland University, Australia. N° de réf. du vendeur 5414019
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