Assessment of Large Tax Payers Satisfaction with Tax Service Delivery: The case of Large Taxpayers' Branch Office (LTO), Addis Ababa, Ethiopia - Couverture souple

Dr. CH. Venkata Krishna Reddy, Haftay Desta Abay &

 
9786202199704: Assessment of Large Tax Payers Satisfaction with Tax Service Delivery: The case of Large Taxpayers' Branch Office (LTO), Addis Ababa, Ethiopia
Couverture souple
ISBN 10 : 6202199709 ISBN 13 : 9786202199704
Editeur : LAP LAMBERT Academic Publishing, 2018

Synopsis

This study focused on the Assessment of Large Taxpayers’ Satisfaction with tax service delivery. The main objective of this study was to assess the relation of large taxpayers’ satisfaction with tax service provision of the Branch Office. To achieve the objective, the mixed research approach was employed and sample data was collected from 298 large taxpayers’ by survey method via questionnaire and in-depth interview. Quantitative data was analyzed by using descriptive and inferential analysis and thus, non-parametric statistical test was used to test the hypotheses. The concurrent triangulation design was used to counter balance quantitative and qualitative data results of the study. The result of the study revealed that service quality dimensions, service delivery dimensions and complaints handling mechanisms have significant and positive correlation with large taxpayers’ satisfaction. Finally, a due attention should be given to service quality dimensions, complaint handling system and service delivery dimensions to increase large taxpayers’ satisfaction level in the branch office.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Haftay Desta Abay, Business Process Coordinator of Tax Assessment and Collection Department at ERCA, KIRKOS Branch Office, Addis Ababa, Ethiopia. Dr. CH. Venkata Krishna Reddy, Assistant Professor in the Department of Public Financial Management and Accounting, College of FM&D, Ethiopian Civil Service University, Addis Ababa, Ethiopia.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
LAP LAMBERT Academic Publishing
Date d'édition
2018
Langue
anglais
ISBN 10 
6202199709
ISBN 13 
9786202199704
Reliure
Broché
Nombre de pages
128
Coordonnées du fabricant
non disponible
Personne responsable
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