Articles liés à SERVQUAL and Student Satisfaction
Présentation de l'éditeur
This study attempts to examine the relationship between service quality dimensions (tangibility, assurance, reliability, responsiveness and empathy) and students’ satisfaction. Moreover, this study is also examining critical factors in service quality dimensions (tangibility, assurance, reliability, responsiveness and empathy) that contributes most to the satisfaction of the students. This research was conducted using a set of questionnaire to 377 students who are studying in private higher education institutions located in Perak only. During the process of analyzing data, Statistical Package for Social Science (SPSS) version 20.0 was used. Respondents’ feedback was analyzed and presented through the test of Pearson Product Moment Correlation Coefficient and Multiple Regression Analysis. The study will provide results from empirical test of these relationships. The empirical results of this study can provide support for the Parasuraman’s SERVQUAL (1985), which relevant to the factors contributing to students’ satisfaction.
Biographie de l'auteur
Dr. A. Anantha Raj is an academician with more than 12 years of experience in tertiary and postgraduate degree programs. He has authored more than 41 journal articles and 10 of them are cited in impact factor journals. He has a bachelor’s degree, a specialized master’s degree, an MBA and a Ph.D.
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- ÉditeurScholars' Press
- Date d'édition2017
- ISBN 10 6202301538
- ISBN 13 9786202301534
- ReliureBroché
- Nombre de pages120
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SERVQUAL and Student Satisfaction
Edité par
Scholars' Press Sep 2017, 2017
ISBN 10 : 6202301538
ISBN 13 : 9786202301534
Neuf
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Vendeur : BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This study attempts to examine the relationship between service quality dimensions (tangibility, assurance, reliability, responsiveness and empathy) and students' satisfaction. Moreover, this study is also examining critical factors in service quality dimensions (tangibility, assurance, reliability, responsiveness and empathy) that contributes most to the satisfaction of the students. This research was conducted using a set of questionnaire to 377 students who are studying in private higher education institutions located in Perak only. During the process of analyzing data, Statistical Package for Social Science (SPSS) version 20.0 was used. Respondents' feedback was analyzed and presented through the test of Pearson Product Moment Correlation Coefficient and Multiple Regression Analysis. The study will provide results from empirical test of these relationships. The empirical results of this study can provide support for the Parasuraman's SERVQUAL (1985), which relevant to the factors contributing to students' satisfaction. 120 pp. Englisch. N° de réf. du vendeur 9786202301534
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SERVQUAL and Student Satisfaction
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Etat : New. pp. 120. N° de réf. du vendeur 26376132102
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SERVQUAL and Student Satisfaction
impression à la demandeVendeur : AHA-BUCH GmbH, Einbeck, Allemagne
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Taschenbuch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This study attempts to examine the relationship between service quality dimensions (tangibility, assurance, reliability, responsiveness and empathy) and students' satisfaction. Moreover, this study is also examining critical factors in service quality dimensions (tangibility, assurance, reliability, responsiveness and empathy) that contributes most to the satisfaction of the students. This research was conducted using a set of questionnaire to 377 students who are studying in private higher education institutions located in Perak only. During the process of analyzing data, Statistical Package for Social Science (SPSS) version 20.0 was used. Respondents' feedback was analyzed and presented through the test of Pearson Product Moment Correlation Coefficient and Multiple Regression Analysis. The study will provide results from empirical test of these relationships. The empirical results of this study can provide support for the Parasuraman's SERVQUAL (1985), which relevant to the factors contributing to students' satisfaction. N° de réf. du vendeur 9786202301534
Quantité disponible : 1 disponible(s)
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SERVQUAL and Student Satisfaction
Edité par
Scholars\' Press, 2017
ISBN 10 : 6202301538
ISBN 13 : 9786202301534
Neuf
Couverture souple
Vendeur : moluna, Greven, Allemagne
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Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: A. Arokiasamy Anantha RajDr. A. Anantha Raj is an academician with more than 12 years of experience in tertiary and postgraduate degree programs. He has authored more than 41 journal articles and 10 of them are cited in impact factor. N° de réf. du vendeur 175752733
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SERVQUAL and Student Satisfaction
impression à la demandeVendeur : Majestic Books, Hounslow, Royaume-Uni
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Etat : New. Print on Demand pp. 120. N° de réf. du vendeur 370994649
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