One Night @ the Call Center

Note moyenne 2,46
( 43 075 avis fournis par GoodReads )
 
9788129108180: One Night @ the Call Center
Extrait :

Chapter 1

8:31 p.m.

I was splashing my hands helplessly in the sea. I can’t even swim in a pond, let alone in the Indian Ocean. While I was in the water, my boss Bakshi was in a boat next to me. He was pushing my head down in the water. I saw Priyanka drifting away in a lifeboat. I screamed as Bakshi used both his hands to keep my head submerged. Salt water was filling my mouth and nostrils when I heard loud beeps in the distance.

My nightmare ended as my cellphone alarm rang hard in my left ear and I woke up to its “Last Christmas” ring tone. The ring tone was a gift from Shefali, my new semi-girlfriend. I squinted through a half-shut eye to see 8:32 p.m. surrounded by little bells flashing on the screen.

“Damn,” I said and jumped out of bed.

I would have loved to analyze my dream and its significance in my insignificant life, but I had to get dressed for work.

“Man, the Qualis will be here in twenty minutes,” I thought, digging matter out of my eye. Qualis was the make of car that picked us all up individually and drove us together to the center. I was still tired, but afraid of staying in bed any longer in case I was late. Besides, there was a serious risk of Bakshi making a comeback in my dreams.

By the way, I am Shyam Mehra, or Sam Marcy as they call me at my workplace, the Connections call center in Gurgaon. American tongues have trouble saying my real name and prefer Sam. If you want, you can give me another name, too. I really don’t care.

Anyway, I’m a call-center agent. There are hundreds of thousands, probably millions of agents like me. But this total pain-in-the neck author chose me, of all the agents in the country. He met me and told me to help him with his second book. In fact, he pretty much wanted me to write the book for him. I declined, saying I can’t even write my own CV, so there was no way I could write a whole book. I explained to him how my promotion to the position of team leader had been postponed for one year because my manager Bakshi had told me I don’t have the “required skills set” yet. In my review, Bakshi wrote that I was “not a go-getter.” I don’t even know what “go-getter” means, so I guess I’m definitely not one.

But this author said he didn’t care. He had promised someone he’d write this story so I’d better cooperate or he would keep on pestering me. I tried my best to wriggle out of it, but he wouldn’t let go. I finally relented and that’s why I’m stuck with this assignment, while you are stuck with me.

I also want to give you one more warning. My English is not that great—actually, nothing about me is great. So, if you’re looking for something sophisticated and highbrow, then I suggest you read another book with plenty of long words. I know only one big word: “management.” But we’ll get to that later. I told the author about my limited English. However, he said big emotions don’t come from big words, so I had no choice but to do the job. I hate authors.

Now let’s get back to the story. If you remember, I had just woken up.

There was a noise in the living room. Some relatives were in town to attend a family wedding. My neighbor was getting married to his cousin . . . er, sorry, I’m a bit groggy, my cousin was getting married to his neighbor. But I had to work, so I couldn’t go to the wedding. It didn’t matter, though, all marriages are the same, more or less.

I reached the bathroom still half-asleep. It was occupied.

The bathroom door was open. I saw five of my aunts scrambling to get a few square inches of the washbasin mirror. One aunt was cursing her daughter for leaving the matching bindis at home. Another aunt had lost the little screw of her gold earring and was flipping out.

“It’s pure gold, where is it?” she screamed into my face. “Has the maid stolen it?” Like the maid has nothing better to do than steal one tiny screw. Wouldn’t she steal the whole set? I thought.

“Auntie, can I use the bathroom for five minutes? I need to get ready for the office,” I said.

“Oh hello, Shyam. Woke up finally?” my mother’s sister said. “Office? Aren’t you coming to the wedding?”

“No, I have to work. Can I have the bath—”

“Look how big Shyam has become,” my maternal aunt said. “We need to find a girl for him soon.”

Everyone burst into giggles. It was their biggest joke of the day.

“Can I please—” I said.

“Shyam, leave the ladies alone,” one of my older cousins interrupted. “What are you doing here with the women? We are already late for the wedding.”

“But I have to go to work. I need to get dressed,” I protested, trying to elbow my way to the bathroom tap.

“You work in a call center, don’t you?” my cousin said.

“Yes.”

“Your work is all on the phone. Why do you need to dress up? Who’s going to see you?”

I didn’t answer.

“Use the kitchen sink,” an aunt suggested and handed me my toothbrush.

I gave them all a dirty look. Nobody noticed. I passed by the living room on my way to the kitchen. The uncles were outside, on their second whiskey and soda. One uncle said something about how it would be better if my father were still alive and around this evening.

I reached the kitchen. The floor was so cold I felt like I’d stepped on an ice tray. I realized I had forgotten the soap. I went back but the bathroom door was bolted. There was no hot water in the kitchen, so my face froze as I washed it with cold water. Winter in Delhi is a bitch. I brushed my teeth and used the steel plates as a mirror to comb my hair. Shyam had turned into Sam and Sam’s day had just begun.

I was hungry, but there was nothing to eat in the house. They’d be getting food at the wedding, so my mother had felt there was no need to cook at home.

The Qualis’s horn screamed at 8:55 p.m.

As I was about to leave, I realized I had forgotten my ID. I went to my room, but couldn’t find it. I tried to find my mother instead. She was in her bedroom, lost among aunties, saris, and jewelry sets. She and my aunts were comparing whose set was heaviest. Usually the heaviest aunt had the heaviest set.

“Mum, have you seen my ID?” I said. Everyone ignored me. I went back to my room as the Qualis honked for the fourth time.

“Damn, there it is,” I said reaching under my bed. I pulled it out by its strap and strung it around my neck.

I waved a good-bye to everyone, but no one acknowledged me. It wasn’t surprising. My cousins are all on their way to becoming doctors or engineers. You could say I am the black sheep of my family. In fact, the only reason people even talk to me is because I have a job and get a salary at the end of the month. You see, I used to work in the website department of an ad agency before this callcenter job. However, the ad agency paid really badly, and all the people there were pseudos, more interested in office politics than websites. I left and all hell broke loose at home. That’s when I became the black sheep. I saved myself by joining Connections. With money in your wallet the world gives you some respect and lets you breathe. Connections was also the natural choice for me as Priyanka worked there. Of course, that reason was no longer relevant.

My aunt finally found the gold screw trapped in her fake-hair bun.

The Qualis’s horn screamed again.

“I’m coming,” I shouted as I ran out of the house.

Revue de presse :

this book is a good inspiration for how to handle your problem.. over here shyam a guy who works in d call center his problems are shown and how he handles it but actually he doesn't handle it but gets messed up so here its a thing to learn how to handle situations like this and most importantly you should not loose your confidence at any state keep faith in yourself to know what i am saying do read the book.. its good.. --anandi jivrajani Aug 30, 2011

See people, I ain't here to criticise or support Chetan Bhagat. I just want to say, I read this book today, and trust me , its not that bad pple say. I mean yes, this cant be compared to other novels by CB, but still, you cant say its bad and worth thrash can. As per me , its good. :) --Anushka Tripathi 29 Oct 2014

it is one of the finest book of Chetan Bhagat and deals with young generation who are not in iit and who have to work for there own purpose,story moves really well and make you to turn pages and each character is described well and makes you to realise thier pain and problem.Reading it once will really involve you in the story .Loves the services of the Flipcart and delevery --DATTA LOKHANDE 05 Oct 2014

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Meilleurs résultats de recherche sur AbeBooks

Edition internationale
Edition internationale

1.

Chetan Bhagat
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Paperback Quantité : > 20
Edition internationale
Vendeur
US_Superfast_Bookstore
(New Castle, DE, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Paperback. État : New. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. ISBN and Cover design differs. Similar Contents as U.S Edition. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. N° de réf. du libraire IS9788129108180

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 4,40
Autre devise

Ajouter au panier

Frais de port : EUR 2,45
Vers Etats-Unis
Destinations, frais et délais
Edition internationale
Edition internationale

2.

Bhagat, Chetan
Edité par Rupa & Co.
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Couverture souple Quantité : > 20
Edition internationale
Vendeur
Sunshine Book Store
(Wilmington, DE, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Rupa & Co. État : New. 8129108186 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. N° de réf. du libraire NI9788129108180

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 6,92
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

3.

Chetan Bhagat
Edité par Rupa Publications (2005)
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Softcover Quantité : > 20
Vendeur
BookVistas
(New Delhi, DELHI, Inde)
Evaluation vendeur
[?]

Description du livre Rupa Publications, 2005. Softcover. État : New. In winter 2004, a writer met a young girl on an overnight train journey. To pass the time, she offered to tell a story. However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about. The girl said the story was about six people working in a call center, set in one night. She said it was the night they got a phone call. That phone call was from God. Welcome to One Night@ the Call Center is another witty dark novel from the award winning author of the national bestseller Five Point Someone. Are you ready to take the call? Printed Pages: 276. N° de réf. du libraire 41469

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 3,34
Autre devise

Ajouter au panier

Frais de port : EUR 3,99
De Inde vers Etats-Unis
Destinations, frais et délais

4.

Chetan Bhagat
Edité par Rupa Publications (2005)
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Softcover Quantité : > 20
Vendeur
A - Z Books
(New Delhi, DELHI, Inde)
Evaluation vendeur
[?]

Description du livre Rupa Publications, 2005. Softcover. État : New. In winter 2004, a writer met a young girl on an overnight train journey. To pass the time, she offered to tell a story. However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about. The girl said the story was about six people working in a call center, set in one night. She said it was the night they got a phone call. That phone call was from God. Welcome to One Night@ the Call Center is another witty dark novel from the award winning author of the national bestseller Five Point Someone. Are you ready to take the call? Printed Pages: 276. N° de réf. du libraire 41469

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 3,34
Autre devise

Ajouter au panier

Frais de port : EUR 4,99
De Inde vers Etats-Unis
Destinations, frais et délais

5.

Bhagat, Chetan
Edité par Rupa & Co.
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) PAPERBACK Quantité : 9
Vendeur
Mediaoutlet12345
(Springfield, VA, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Rupa & Co. PAPERBACK. État : New. 8129108186 *BRAND NEW* Ships Same Day or Next! Ships From Springfield, VA USA!. N° de réf. du libraire NATARAJ1-0129070

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 8,81
Autre devise

Ajouter au panier

Frais de port : EUR 3,69
Vers Etats-Unis
Destinations, frais et délais

6.

Chetan Bhagat
Edité par Rupa & Co. (2006)
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Paperback Quantité : 1
Vendeur
Irish Booksellers
(Rumford, ME, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Rupa & Co., 2006. Paperback. État : New. book. N° de réf. du libraire 8129108186

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 20,94
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

7.

Chetan Bhagat
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Quantité : 1
Vendeur
Castle Rock
(Pittsford, NY, Etats-Unis)
Evaluation vendeur
[?]

Description du livre État : Brand New. Book Condition: Brand New. N° de réf. du libraire 97881291081801.0

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 18,69
Autre devise

Ajouter au panier

Frais de port : EUR 3,69
Vers Etats-Unis
Destinations, frais et délais

8.

Chetan Bhagat
Edité par Rupa & Co. (2006)
ISBN 10 : 8129108186 ISBN 13 : 9788129108180
Neuf(s) Paperback Quantité : 1
Vendeur
Revaluation Books
(Exeter, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre Rupa & Co., 2006. Paperback. État : Brand New. 289 pages. 8.27x5.51x0.79 inches. In Stock. N° de réf. du libraire 8129108186

Plus d'informations sur ce vendeur | Poser une question au libraire

Acheter neuf
EUR 32,04
Autre devise

Ajouter au panier

Frais de port : EUR 6,93
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais