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Business Process Outsourcing: The Competitive Advantage (Hardback)

Rick L. Click, Thomas N. Duening

Edité par John Wiley and Sons Ltd, United States, 2004
ISBN 10: 0471655775 / ISBN 13: 9780471655770
Neuf(s) / Hardback / Quantité : 1
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Titre : Business Process Outsourcing: The ...

Éditeur : John Wiley and Sons Ltd, United States

Date d'édition : 2004

Reliure : Hardback

Etat du livre : New

Edition : 1. Auflage.

Description :

Language: English . Brand New Book. Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward how to approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution. N° de réf. du libraire AAH9780471655770

A propos du livre :

Book ratings provided by GoodReads) :
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Synopsis : Business Process Outsourcing (BPO) is becoming the new revolution as company?s of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step?by?step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
? Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
? Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
? Empowers businesses of all sizes to take advantage of this all?encompassing business revolution.

Quatrième de couverture: Business Process Outsourcing is for business leaders who understand the reality of globalization and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today?s best companies are making it a core business principle. Inside, you?ll find expert guidance on every aspect of BPO:

  • Identifying and selecting outsourcing opportunities
  • Managing the costs of BPO
  • Choosing vendors
  • Handling BPO contracts
  • Managing the transition to BPO
  • Managing the buyer?vendor relationship
  • Infrastructure needs and considerations
  • Risks and mitigation strategies

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