Customer-Centered Design; a new approach to Web usability

Chandler, Kreta; Hyatt, Karen

ISBN 10: 0130479624 / ISBN 13: 9780130479624

Edité par Prentice Hall PTR, Upper Saddle River, N.J., 2003

A propos de cet article

White octavo, blue spine, xxv, 290 pages, b&w illustrations; 24 cm. This is a practical guide to understanding the Web page design and usability factors needed for an effective eShelf, or online store shelf. Case studies show how principles, techniques and methodologies worked at Web sites such as Amazon, QVC and Outpost. Hewlett-Packard professional books. Web sites -- Design. Extremely mild rubbing to spine head, bright pages, tight binding. Mild spotting (small spots) to front free endpaper and verso of front wrapper, else Near fine.

N° de réf. du vendeur 91543

Détails bibliographiques

• Titre: Customer-Centered Design; a new approach to Web usability
• Éditeur: Prentice Hall PTR, Upper Saddle River, N.J.
• Date de parution: 2003
• Langue: anglais
• ISBN à 10 chiffres: 0130479624
• ISBN à 13 chiffres: 9780130479624
• Reliure: Paperback
• État de l'article: Near fine
• Catalogues du vendeur:
  • Science, Technology & Computers

A propos de ce titre

Synopsis

This book is a practical guide to understanding the web page design and usability factors needed for the eShelf - the online store shelf. In this book, the authors bring their unique knowledge and insight to help you learn how to create a conceptual framework for your web design that is targeted to the individual consumer and the basic rules of managing the customer relationship.

À propos de l?auteur

KRETA CHANDLER is an e-commerce expert for HP's Imaging & Printing Group and consults with online stores on improving the customer shopping experience. She is an international award-winning author of HP Visual User Environment learning products and has extensive experience in customer shopping behavior research and e-tail and catalog marketing.

KAREN HYATT develops marketing and legal strategy for HP's largest business. She has served as a consultant for major retailers and industry associations and has extensive experience in retail theft prevention and competitive intelligence. At HP she developed retail strategies that pioneered consumer-centric marketing including innovative category marketing plans and retail consumer behavior analysis.