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Customer Service Training (Mixed media product)

Maxine Kamin

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ISBN 10: 1562863304 / ISBN 13: 9781562863302
Edité par American Society for Training Development, United States, 2002
Neuf(s) Etat : New
Vendeur The Book Depository US (London, Royaume-Uni)

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A propos de cet article

Language: English . Brand New Book. For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides. N° de réf. du libraire AAN9781562863302

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Détails bibliographiques

Titre : Customer Service Training (Mixed media ...

Éditeur : American Society for Training Development, United States

Date d'édition : 2002

Reliure : Mixed media product

Etat du livre :New

A propos de ce titre

Synopsis :

For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. *Also includes digital materials that are available via download.

About the Author:

Maxine Kamine is the founder and president of TOUCH Consulting, Inc., headquartered in Plantation, Florida. She has been avidly involved in leadership and customer service research and training for more than 25 years, and is the author of many publications, including Uncommon Curtesy, a training program that is enhancing customer service in 36 states.

Kamin consults with corporations, state and local governments and nonprofit agencies to help individuals and teams reach their goals and attain success in the global marketplace. She formerly served as faculty member at the University of Massachusetts, as acting dean at Miami-Dade Community College, and as manager of instruction and evaluation at American Express. She has trained thousands of associates, from corporate executives to frontline staff, and has received numerous awards and commendations for her personable and enthusiastic approach to training and consulting.

Kamin's company operates on the premise that the personal touch in business--respecting and appreciating associates and customers--is the key to success. Her programs are designed to give practical application to these principles.

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