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Customer Service Training (Mixed media product)

Maxine Kamin

Edité par American Society for Training Development, United States, 2002
ISBN 10: 1562863304 / ISBN 13: 9781562863302
Neuf(s) / Mixed media product / Quantité : 1
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Titre : Customer Service Training (Mixed media ...

Éditeur : American Society for Training Development, United States

Date d'édition : 2002

Reliure : Mixed media product

Etat du livre : New

Description :

Language: English . Brand New Book. For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides. N° de réf. du libraire AAN9781562863302

A propos du livre :

Book ratings provided by GoodReads) :
3,5 note moyenne
(2 avis)

Synopsis : The Trainer?s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint? presentations and electronic copies of all supporting material featured in the book.

Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
? create fantastic customer service to meet your specific needs
? raise the bar for service excellence
? become a more effective and efficient facilitator
? ensure training is on target and gets results

?This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.?
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications

Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

Synopsis: For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

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