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ITIL Foundation Handbook (Paperback)

Claire Agutter, ITSMF Foundation

Edité par TSO, United Kingdom, 2015
ISBN 10: 0113314701 / ISBN 13: 9780113314706
Neuf(s) / Paperback / Quantité : 10
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Titre : ITIL Foundation Handbook (Paperback)

Éditeur : TSO, United Kingdom

Date d'édition : 2015

Reliure : Paperback

Etat du livre : New

Description :

Language: N/A. Brand New Book. N° de réf. du libraire TS19780113314706

A propos du livre :

Synopsis : Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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Orders usually ship within 1-2 business days. Domestic Shipments are sent by Royal Mail, and International by Priority Airmail. We are happy to accept returns up to 30 days from purchase. Please contact the seller directly if you wish to return an order.


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