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Titre : ITIL Foundation Handbook (Paperback)
Éditeur : TSO, United Kingdom
Date d'édition : 2015
Reliure : Paperback
Etat du livre : New
Language: N/A. Brand New Book. N° de réf. du libraire TS19780113314706
Synopsis : Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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Vendeur AbeBooks depuis : 10 septembre 2013
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Orders usually ship within 1-2 business days. Domestic Shipments are sent by Royal Mail, and International by Priority Airmail. We are happy to accept returns up to 30 days from purchase. Please contact the seller directly if you wish to return an order.
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