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ITIL Practitioner Guidance (Paperback)

AXELOS

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ISBN 10: 0113314876 / ISBN 13: 9780113314874
Edité par TSO, United Kingdom, 2016
Neuf(s) Etat : New Couverture souple
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A propos de cet article

Language: English . Brand New Book. ITIL(R) Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: -Focus on value -Start where you are -Progress iteratively -Be transparent -Keep it simple -Design for experience -Work holistically -Observe directly -Collaborate It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives. N° de réf. du libraire CBL9780113314874

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Détails bibliographiques

Titre : ITIL Practitioner Guidance (Paperback)

Éditeur : TSO, United Kingdom

Date d'édition : 2016

Reliure : Paperback

Etat du livre :New

A propos de ce titre

Synopsis :


ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:

  1. Focus on value
  2. Start where you are
  3. Progress iteratively
  4. Be transparent
  5. Keep it simple
  6. Design for experience
  7. Work holistically
  8. Observe directly
  9. Collaborate

It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.
The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

About the Author:

Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

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