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Measuring the Performance of Public Services: Principles and Practice (Hardback)

Michael Pidd

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ISBN 10: 1107004659 / ISBN 13: 9781107004658
Edité par CAMBRIDGE UNIVERSITY PRESS, United Kingdom, 2012
Neuf(s) Etat : New Couverture rigide
Vendeur The Book Depository US (London, Royaume-Uni)

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A propos de cet article

Language: English . Brand New Book. Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing. N° de réf. du libraire AAA9781107004658

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Détails bibliographiques

Titre : Measuring the Performance of Public Services...

Éditeur : CAMBRIDGE UNIVERSITY PRESS, United Kingdom

Date d'édition : 2012

Reliure : Hardback

Etat du livre :New

A propos de ce titre

Synopsis :

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

Book Description:

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

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