Image de l'éditeur

Measuring the Performance of Public Services: Principles and Practice (Hardback)

Michael Pidd

Edité par CAMBRIDGE UNIVERSITY PRESS, United Kingdom, 2012
ISBN 10: 1107004659 / ISBN 13: 9781107004658
Neuf(s) / Hardback / Quantité : 10
Vendeur The Book Depository US (London, Royaume-Uni)
Disponible auprès d'autres vendeurs
Afficher tous les  exemplaires de ce livre
Ajouter au panier
Prix conseillé :
Prix: EUR 60,09
Autre devise
Livraison : EUR 0
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

Mettre de côté

Au sujet du livre

Détails bibliographiques


Titre : Measuring the Performance of Public Services...

Éditeur : CAMBRIDGE UNIVERSITY PRESS, United Kingdom

Date d'édition : 2012

Reliure : Hardback

Etat du livre : New

Description :

Language: English . Brand New Book. Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing. N° de réf. du libraire AAA9781107004658

A propos du livre :

Synopsis : Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

Critique: 'Globally, governments are coming under immense pressure to demonstrate that public finances are spent wisely. An important aspect of this trend is the need to ensure that public services are performing efficiently and effectively. Mike Pidd's timely book offers a comprehensive survey of the field. Drawing on a rich set of real-world examples, the book is an authoritative guide to both the reasons for measuring public sector performance measurement, and the techniques needed to produce credible measures.' Peter Smith, Professor of Health Policy and Co-director of the Centre for Health Policy, Imperial College

'A great contribution to the performance measurement literature - challenging, thought provoking and full of insight - I recommend this book whole heartedly.' Andy Neely, Professor of Operations Strategy and Performance, Cranfield University and University of Cambridge; Director, Corporate Performance Measurement; Deputy Director, Advanced Institute of Management Research

'After the New Labour government in the UK was criticised for too many top-down targets on public services, the coalition government is seeking other means to manage their delivery. The key message of this book is that performance measurement is a vital part of any systematic attempt to improve public services. The book reviews different perspectives and argues that the systems approach offers a good way of enabling performance measurement to capture the essential activity of any system.' Gwyn Bevan, Professor of Management Science and Director of MSc in Public Management and Governance, LSE

'This is a well written and clearly argued book with a solid empirical and theoretical base. It brings a set of insightful questions to the fraught area of performance measurement in public services. It does not lose the reader in either conceptual or numerical confusion but generally focuses their attention on the basic core issues in the field. The central focus on the different uses of performance measurement and the nature of the choices in terms of practical methods is both useful and illuminating.' Robin Wensley, Professor of Policy and Marketing, Warwick Business School, and Director, Advanced Institute of Management Research

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Librairie et conditions de vente

Modes de paiement

Le libraire accepte les modes de paiement suivants :

  • American Express
  • Carte Bleue
  • EuroCard/MasterCard
  • Visa

[Chercher dans le catalogue du libraire]

[Afficher le catalogue du vendeur]

[Poser une question au libraire]

Libraire : The Book Depository US
Adresse : London, Royaume-Uni

Vendeur AbeBooks depuis : 10 septembre 2013
Evaluation du vendeur : Evaluation 5 étoiles

Conditions de vente :

All books are shipped in New condition promptly, we are happy to accept returns up to 30 days from purchase. Orders usually ship within 1-2 business days. Domestic Shipments are sent by Royal Mail, and International by Priority Airmail. We are happy to accept returns up to 30 days from purchase. Please contact the seller directly if you wish to return an order. Name of business : The Book Depository Ltd Form of legal entity : A Limited Company Business address: The Book Depository, 60 Holborn Vi...

[Pour plus d'information]

Conditions de livraison :

Orders usually ship within 1-2 business days. Domestic Shipments are sent by Royal Mail, and International by Priority Airmail. We are happy to accept returns up to 30 days from purchase. Please contact the seller directly if you wish to return an order.


Description de la librairie : Book Depository is an international bookseller. We ship our books to over 100 countries around the globe and we are always looking to add more countries to the list. We really, really love books and offer millions of titles, currently over 10 million of them, with this figure increasing daily. Living by our motto, 'Bookseller to the World', we focus on offering as many titles as possible to as many customers as possible. Most of our titles are dispatched within 2 business days of your order. Apart from publishers, distributors and wholesalers, we even list and supply books from other retailers! We hope you enjoy our selection and discover your new favorite book.