Itil Practitioner Guidance - Couverture souple

AXELOS

Couverture souple

ISBN 10 : 0113314876 ISBN 13 : 9780113314874

Editeur : Stationery Office Books, 2016

A propos du livre

Présentation de l'éditeur :

ITIL® Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: Focus on value. Design for experience. Start where you are. Work holistically. Progress iteratively. Observe directly. Be transparent. Collaborate. Keep it simple. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives. Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS Kaimar Karu, ITIL® Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.

Présentation de l'éditeur :

ITIL Practitioner Guidance is the definitive text that accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a highly readable guide for ITSM professionals. Assuming a knowledge of ITIL and ITSM up to ITIL Foundation level, the book explains the guiding principles for successful ITSM and how they are reflected in many of the other philosophies, frameworks and methodologies. By following the continual service improvement approach, ITIL Practitioner Guidance places a strong emphasis on customer value, increasing the likelihood of success for ITSM initiatives. The beauty of this approach is that it can be applied at any level, provided that it is supported by strong metrics, effective communication and a well-executed framework for organizational change. Assembled by a team of renowned ITSM experts under the guidance of Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to adapt ITIL into their daily working practices.

À propos de cette édition

• Éditeur: Stationery Office Books
• Date d'édition: 2016
• ISBN 10: 0113314876
• ISBN 13: 9780113314874
• Reliure: Broché
• Nombre de pages: 176