Business Process Outsourcing: The Competitive Advantage - Couverture rigide

Click, Rick L.; Duening, Thomas N.

Couverture rigide

ISBN 10 : 0471655775 ISBN 13 : 9780471655770

Editeur : John Wiley & Sons, 2004

Synopsis

Book by Click Rick L Duening Thomas N

A propos du livre

Présentation de l'éditeur :

Business Process Outsourcing (BPO) is becoming the new revolution as company′s of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step–by–step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
∗ Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
∗ Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
∗ Empowers businesses of all sizes to take advantage of this all–encompassing business revolution.

Quatrième de couverture :

Business Process Outsourcing is for business leaders who understand the reality of globalization and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today’s best companies are making it a core business principle. Inside, you’ll find expert guidance on every aspect of BPO:

• Identifying and selecting outsourcing opportunities
• Managing the costs of BPO
• Choosing vendors
• Handling BPO contracts
• Managing the transition to BPO
• Managing the buyer–vendor relationship
• Infrastructure needs and considerations
• Risks and mitigation strategies

À propos de cette édition

• Éditeur: John Wiley & Sons
• Date d'édition: 2004
• ISBN 10: 0471655775
• ISBN 13: 9780471655770
• Reliure: Relié
• Nombre de pages: 242