Key Performance Indicators For Dummies. - Couverture souple

Marr, Bernard

Couverture souple

ISBN 10 : 111891323X ISBN 13 : 9781118913239

Editeur : Wiley, 2015

A propos du livre

Quatrième de couverture :

Learn to:

• Use KPIs to drive performance in your organisation
• Determine which KPIs you should be using and when
• Design your own unique KPIs
• Measure and communicate KPI insights effectively

Your complete guide to using KPIs to driveperformance

Is your business on track to achieve success? With the help ofthis hands–on, friendly guide, managers and business leaders willunderstand the crucial KPIs that should be implemented for alldifferent aspects of their organisation, including financialperformance, operational and internal processes, sales andmarketing, customer satisfaction and more.

• What are KPIs? uncover the basics of Key PerformanceIndicators, from why every company needs them and where people gowrong with them to setting the right targets and organising yourKPIs
• Develop a winning KPI find expert guidance on decidingon the right KPIs, how to collect the data, applying quantitativemethods and finalising your KPIs
• Use it or lose it implement and use KPIs effectively,turn KPIs into insights, get the attention of decision–makers anduse graphs and charts to visualise KPIs
• The customer is always right discover ways to developcustomer, sales and marketing KPIs, measure the market and yourplace in it, develop operational and internal process KPIs andmore
• Gauge your performance chart how well you rerecruiting and how well you re training

Open the book and find:

• Why every company needs KPIs
• The need for KPI frameworks
• How to implement and use KPIs effectively
• Ways to measure profit and revenue growth
• The scoop on shareholder and value–added KPIs
• How to measure project performance
• Tips for developing effective KPIs
• Big KPI mistakes to avoid
• The top KPIs to use

Présentation de l'éditeur :

A complete guide to using KPIs to drive organisationalperformance

Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performance in theirorganisations.

This book helps managers understand the crucial KPIs that shouldbe implemented for all different aspects of the organisation,including financial performance, operational and internalprocesses, sales and marketing, customer satisfaction and more.Good KPIs should be unique to every business, as every business hasdifferent objectives. To meet this need, the book provides toolsand templates that leaders can use to develop unique KPIs that bestsuit their particular organisation or industry.

• Learn to design KPIs that are unique to your business and fitclosely to your strategic objectives
• Determine which KPI questions you should be asking to achievethe right insights for your business
• Learn the specific KPIs that are appropriate for differentbusiness circumstances
• Turn KPIs into deep insights by mastering related reporting andcommunications practices

KPIs are a crucial part of every manager′s toolkit, and areessential for helping to monitor the execution of businessstrategies and measure results. Key Performance Indicators ForDummies moves beyond a basic discussion of what KPIs are, andwhy they are needed to provide a complete guide for learning todesign and use specific KPIs to drive organisationalperformance.

À propos de cette édition

• Éditeur: Wiley
• Date d'édition: 2015
• ISBN 10: 111891323X
• ISBN 13: 9781118913239
• Reliure: Broché
• Nombre de pages: 320