Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Edité par Berrett-Koehler Publishers (edition ), 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Paperback. Etat : Good. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : BookHolders, Towson, MD, Etats-Unis
EUR 0,89
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: Berrett-Koehler Publishers Pub Date: 9/1/1994 Binding: Hardcover Pages: 235 first edition.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Once Upon A Time Books, Siloam Springs, AR, Etats-Unis
EUR 1,51
Quantité disponible : 1 disponible(s)
Ajouter au panierpaperback. Etat : Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Etat : Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Hardcover. Etat : Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Redux Books, Grand Rapids, MI, Etats-Unis
Paperback. Etat : As New. Paperback. Cover shows very minor shelving wear, otherwise an unblemished copy.; 100% Satisfaction Guaranteed! Ships same or next business day!
Edité par Berrett-Koehler Publishers, Incorporated, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Edition originale
Etat : Good. 1st ed. Used book that is in clean, average condition without any missing pages.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Half Price Books Inc., Dallas, TX, Etats-Unis
Paperback. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Edité par Berrett-Koehler Publishers, Incorporated, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Better World Books: West, Reno, NV, Etats-Unis
Etat : Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : HPB Inc., Dallas, TX, Etats-Unis
EUR 5,55
Quantité disponible : 1 disponible(s)
Ajouter au panierhardcover. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Wonder Book, Frederick, MD, Etats-Unis
Signé
EUR 12,62
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : Good. Signed Copy . Inscribed by author on front inside cover. Slightly dampstained.
Edité par Berrett-Koehler Publishers, 1994
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : Sequitur Books, Boonsboro, MD, Etats-Unis
Membre d'association : IOBA
Signé
EUR 8,44
Quantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : As New. Inscribed by author. Hardcover and dust jacket. Good binding and cover. Clean, unmarked pages. *Autographed by author.*. Signed.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Solr Books, Lincolnwood, IL, Etats-Unis
EUR 11,50
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : new.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : Robinson Street Books, IOBA, Binghamton, NY, Etats-Unis
Membre d'association : IOBA
Paperback. Etat : Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDVery good.
Edité par Berrett-Koehler, San Francisco 1994, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : 2nd Hand Books, Kenner, LA, Etats-Unis
Edition originale
EUR 13,28
Quantité disponible : 1 disponible(s)
Ajouter au panierHardcover First Ed., First Printing Business; Relationships; This text vividly shows how lasting success depends upon creating sustaining personal bonds. This is groundbreaking work that identifies these bonds as the true source of a company's profitability. (233 Pgs.) DJ & Book VVG.
Edité par San Francisco, Berrett-Koehler Publishers 1994, 1994
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : Nightingale Books, Stoughton, MA, Etats-Unis
Signé
EUR 15,99
Quantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Fine. Dust Jacket Included. 2nd Printing Fine in like dust jacket. Guide for managers & entrepreneurs for building a solid clientele base for life. SIGNED by the Author on front endpaper. Business, Customer Relations, Signed. Signed by Author(s).
Edité par Berrett-Koehler Publishers, 1994
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : My Book Heaven, Alameda, CA, Etats-Unis
Edition originale Signé
EUR 17,77
Quantité disponible : 1 disponible(s)
Ajouter au panierSigned First Edition. Very Good book in a Very Good dust jacket. Also, with previous owner business card to the first page.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
EUR 6,22
Quantité disponible : 1 disponible(s)
Ajouter au panierSoft cover. Etat : Near Fine.
Edité par Berrett-Koehler Publishers, San Francisco, CA, 1994
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : Ground Zero Books, Ltd., Silver Spring, MD, Etats-Unis
Edition originale Signé
EUR 39,98
Quantité disponible : 1 disponible(s)
Ajouter au panierHardcover. xv, [1], 235, [3] p. Sources. Reading List. Index. Astute managers and entrepreneurs know that customer loyalty is a necessity for profitable businesses in the '90s and beyond. In "Customers as Partners", Chip Bell shows how long-term success depends on replacing superficial transaction-oriented approaches with the deeper commitment of partnership. Describing the quality that embody this deeper commitment, this book provides examples from the corporate world, small service businesses and personal experience. Illustrating each key principle with anecdotes and stories, Bell shows how all lasting business relationships are: grounded in an attitude of generosity; bolstered by a sense of trust; propelled by a joint purpose or shared vision; served by honesty; characterized by a sense of balance; and infused with an element of familiarity and ease. This book provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership where customers offer feedback, support your business by recommending you to others, and forgive mistakes because they feel a reciprocal long-term commitment. Explores the personal relationships that sustain every successful enterprise, descrining a way of business where personal interactions, not sales, are first and foremost. From a website posting: "Chip Bell has helped Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today s picky, fickle, vocal and all about me customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his session. Bell s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back one or more times. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges. He is considered a world renowned authority on customer loyalty, writing regularly for many business journals, magazines and blogs. He is a frequent guest on national TV and radio and has authored several best-selling books including: Managing Knock Your Socks Off Service; Customers As Partners; Magnetic Service; Customer Loyalty Guaranteed and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His books have been endorsed by the presidents of such service greats as Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. His newest book is Wired and Dangerous: How Your Customers Have Changed and What To Do About It (2011). " Very good in very good dust jacket. Price clipped. Signed by author. DJ has slight wear and soiling. First edition. First Edition [stated]. First printing [stated].
Edité par Berrett-Koehler Publishers, San Francisco, 1996
Vendeur : Minotavros Books, ABAC ILAB, Whitby, ON, Canada
Signé
EUR 20,32
Quantité disponible : 1 disponible(s)
Ajouter au panierSoft cover. Etat : Fine. 8vo. SIGNED with inscription to inside front cover. Soft cover. xv, 236 pp. Sticker ghost to rear cover, else fine.
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : BennettBooksLtd, San Diego, NV, Etats-Unis
EUR 63,31
Quantité disponible : 1 disponible(s)
Ajouter au panierpaperback. Etat : New. In shrink wrap. Looks like an interesting title!
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : BennettBooksLtd, San Diego, NV, Etats-Unis
EUR 64,64
Quantité disponible : 1 disponible(s)
Ajouter au panierhardcover. Etat : New. In shrink wrap. Looks like an interesting title!
Edité par Berrett-Koehler Publishers, 1996
ISBN 10 : 1881052788 ISBN 13 : 9781881052784
Langue: anglais
Vendeur : medimops, Berlin, Allemagne
EUR 4,35
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Edité par BERRETT KOEHLER PUBL INC, 1996
ISBN 10 : 1881052540 ISBN 13 : 9781881052548
Langue: anglais
Vendeur : Buchpark, Trebbin, Allemagne
EUR 10,64
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : Hervorragend. Zustand: Hervorragend | Sprache: Englisch | Produktart: Bücher.