This Is Service Design Thinking

Note moyenne 4,01
( 1 133 avis fournis par Goodreads )
 
9789063692797: This Is Service Design Thinking
Afficher les exemplaires de cette édition ISBN
 
 
Présentation de l'éditeur :

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier P�rez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

Biographie de l'auteur :

Marc Stickdorn (Austria; http://thisisservicedesignthinking.com; www.destinable.com) is co–founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools.  He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation.  His main areas of interest are service design and strategic marketing management particularly in a tourism context. Jakob Schneider (Germany)  is a graphic designer based in Germany.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Acheter neuf Afficher le livre
EUR 24,52

Autre devise

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis

Destinations, frais et délais

Ajouter au panier

Autres éditions populaires du même titre

9781118156308: This Is Service Design Thinking: Basics, Tools, Cases

Edition présentée

ISBN 10 :  1118156307 ISBN 13 :  9781118156308
Editeur : Wiley, 2012
Couverture souple

9789063692568: This Is Service Design Thinking: Basics - Tools - Cases

BIS Pu..., 2012
Couverture rigide

Meilleurs résultats de recherche sur AbeBooks

1.

Marc Stickdorn, Jakob Schneider
Edité par BIS Publishers B.V., Netherlands (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Paperback Quantité disponible : 10
Vendeur
The Book Depository
(London, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre BIS Publishers B.V., Netherlands, 2014. Paperback. Etat : New. Nachdruck. Language: English . Brand New Book. Service Design is a bit of a buzzword these days and has gained a lot of interest from mayor companies in many business sectors as well as from the business press. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside the book. The service industries comprises of about 70 of our western economies and the boundaries between products and services are blurring. This calls for a different way of thinking about innovation and this is service design thinking. The core of the book offers 25 practical and adaptable service design tools that help companies, non-profits and governments to better understand the needs and views of the clients they serve. Furthermore the book offers the basic principles of service design, cases, background theory and sources for further reading. The good thing about This is Service Design Thinking is that it is the first practical book for a huge potential market that consist of all companies and institutions and governments that deliver a service as well as consultants in marketing, management, design and information technology. It is edited by Marc Stickdorn and Jakob Schneider and written by some 20 authors. N° de réf. du vendeur AA29789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 24,52
Autre devise

Ajouter au panier

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

2.

Marc Stickdorn, Jakob Schneider
Edité par BIS Publishers B.V., Netherlands (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Paperback Quantité disponible : 10
Vendeur
Book Depository International
(London, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre BIS Publishers B.V., Netherlands, 2014. Paperback. Etat : New. Nachdruck. Language: English . Brand New Book. Service Design is a bit of a buzzword these days and has gained a lot of interest from mayor companies in many business sectors as well as from the business press. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside the book. The service industries comprises of about 70 of our western economies and the boundaries between products and services are blurring. This calls for a different way of thinking about innovation and this is service design thinking. The core of the book offers 25 practical and adaptable service design tools that help companies, non-profits and governments to better understand the needs and views of the clients they serve. Furthermore the book offers the basic principles of service design, cases, background theory and sources for further reading. The good thing about This is Service Design Thinking is that it is the first practical book for a huge potential market that consist of all companies and institutions and governments that deliver a service as well as consultants in marketing, management, design and information technology. It is edited by Marc Stickdorn and Jakob Schneider and written by some 20 authors. N° de réf. du vendeur AA29789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 28,05
Autre devise

Ajouter au panier

Frais de port : Gratuit
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

3.

Marc Stickdorn; Jakob Schneider
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Quantité disponible : 20
Vendeur
Speedy Hen LLC
(Sunrise, FL, Etats-Unis)
Evaluation vendeur
[?]

Description du livre Etat : New. Bookseller Inventory # ST906369279X. N° de réf. du vendeur ST906369279X

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 28,06
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

4.

Stickdorn, Mark
Edité par BIS Publishers B.V. (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Quantité disponible : > 20
Vendeur
Books2Anywhere
(Fairford, GLOS, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre BIS Publishers B.V., 2014. PAP. Etat : New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. N° de réf. du vendeur GB-9789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 19,31
Autre devise

Ajouter au panier

Frais de port : EUR 10,08
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

5.

Marc Stickdorn (author)
Edité par BIS Publishers 2014-02-03, Amsterdam (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf paperback Quantité disponible : 5
Vendeur
Blackwell's
(Oxford, OX, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre BIS Publishers 2014-02-03, Amsterdam, 2014. paperback. Etat : New. N° de réf. du vendeur 9789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 23,05
Autre devise

Ajouter au panier

Frais de port : EUR 6,72
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

6.

Marc Stickdorn
Edité par BIS Publishers (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Couverture souple Quantité disponible : > 20
Vendeur
Ria Christie Collections
(Uxbridge, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre BIS Publishers, 2014. Etat : New. book. N° de réf. du vendeur ria9789063692797_rkm

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 25,65
Autre devise

Ajouter au panier

Frais de port : EUR 4,33
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

7.

Marc Stickdorn; Jakob Schneider
Edité par BIS Publishers B.V. (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Couverture souple Quantité disponible : 1
Vendeur
European-Media-Service Mannheim
(Mannheim, Allemagne)
Evaluation vendeur
[?]

Description du livre BIS Publishers B.V., 2014. Etat : New. N° de réf. du vendeur EH9789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 27,64
Autre devise

Ajouter au panier

Frais de port : EUR 2,75
De Allemagne vers Etats-Unis
Destinations, frais et délais

8.

Marc Stickdorn; Jakob Schneider
Edité par BIS Publishers B.V. (2014)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Couverture souple Quantité disponible : 1
Vendeur
European-Media-Service Mannheim
(Mannheim, Allemagne)
Evaluation vendeur
[?]

Description du livre BIS Publishers B.V., 2014. Etat : New. N° de réf. du vendeur GH9789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 28,05
Autre devise

Ajouter au panier

Frais de port : EUR 2,75
De Allemagne vers Etats-Unis
Destinations, frais et délais

9.

Marc Stickdorn, Jakob Schneider
Edité par Bis B.V., Uitgeverij (2012)
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Paperback Quantité disponible : > 20
Vendeur
The Monster Bookshop
(Fleckney, Royaume-Uni)
Evaluation vendeur
[?]

Description du livre Bis B.V., Uitgeverij, 2012. Paperback. Etat : New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. N° de réf. du vendeur mon0000506606

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 26,41
Autre devise

Ajouter au panier

Frais de port : EUR 4,47
De Royaume-Uni vers Etats-Unis
Destinations, frais et délais

10.

Mark Stickdorn
ISBN 10 : 906369279X ISBN 13 : 9789063692797
Neuf Paperback Quantité disponible : 1
Vendeur
Grand Eagle Retail
(Wilmington, DE, Etats-Unis)
Evaluation vendeur
[?]

Description du livre 2014. Paperback. Etat : New. Paperback. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and l.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 376 pages. 0.950. N° de réf. du vendeur 9789063692797

Plus d'informations sur ce vendeur | Contacter le vendeur

Acheter neuf
EUR 31,98
Autre devise

Ajouter au panier

Frais de port : Gratuit
Vers Etats-Unis
Destinations, frais et délais

autres exemplaires de ce livre sont disponibles

Afficher tous les résultats pour ce livre