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Synopsis
In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:
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À propos des auteurs
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc., have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.
À propos de la quatrième de couverture
Target Higher Performance and Achieve It!
In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurWilliam Morrow
- Date d'édition2002
- ISBN 10 0060503009
- ISBN 13 9780060503000
- ReliureRelié
- Langueanglais
- Numéro d'édition1
- Nombre de pages160
- Coordonnées du fabricantnon disponible
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EUR 21,03
EUR 3 expédition depuis Irlande vers France
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Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
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Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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Hardback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR001442083
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Zap the Gaps!
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HarperCollins Publishers (Australia) Pty Ltd 04/07/2002, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
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Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9780060503000
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Zap the Gaps!
Edité par
HarperCollins Publishers (Australia) Pty Ltd 04/07/2002, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
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Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9780060503000
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Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow & Company, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
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Vendeur : ThriftBooks-Reno, Reno, NV, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75. N° de réf. du vendeur G0060503009I4N00
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Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow & Company, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
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Hardcover. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.75. N° de réf. du vendeur G0060503009I2N00
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Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow & Company, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
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Hardcover. Etat : Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75. N° de réf. du vendeur G0060503009I4N01
Quantité disponible : 1 disponible(s)
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Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow & Company, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75. N° de réf. du vendeur G0060503009I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow & Company, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.75. N° de réf. du vendeur G0060503009I2N00
Quantité disponible : 1 disponible(s)
Image d'archives
Zap the Gaps!: Target Higher Performance and Achieve It!
Edité par
William Morrow & Company, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75. N° de réf. du vendeur G0060503009I4N00
Quantité disponible : 1 disponible(s)
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Zap the Gaps! : Target Higher Performance and Achieve It!
Edité par
HarperCollins Publishers, 2002
ISBN 10 : 0060503009
ISBN 13 : 9780060503000
Ancien ou d'occasion
Couverture rigide
Edition originale
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
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Etat : Very Good. 1st Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 14043731-6
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